Jeanette A.
It was a great Experience I love the…
It was a great Experience I love the fish but one died the same day I got it and I asked for red Oscar but you sent me orange tiger Oscar I really wanted the red ones that’s what I paid for other then that I would order again and I would like to get what I paid for
Response from The iFISH StoreAug 28, 2018
Hello Jeanette; So that we're clear on the current situation so we can rectify it, we show that you ordered (2) Red Oscars, a Cobalt Blue Zebra Cichlid and an Electric Blue Ahli Cichlid. We're sorry to hear that one of the fish perished during transit. We have a Live Arrival Guarantee and would like to offer you a refund or a credit toward a future order for the perished fish. But can you tell us what fish was DOA so we know if we have one DOA and one replacement situation here or was it just that one of the Oscars died and it happened to not be the Red Oscar that you ordered. This way we'll know if we need to provide a single refund/credit alone or address an issue of two fish (one a DOA and one a replacement). Thanks for your feedback and giving us the opportunity to correct the order!