The iFISH StoreReviews of theifishstore.com

Response from The iFISH StoreOct 20, 2023

Hi Mike; We’re sorry to hear that two of the fish perished. If they didn’t look well upon arrival we wish you had contacted us and we could have worked on a resolution. Even though our Live Arrival Guarantee states that we need to be contacted within 2-hours after delivery if the fish arrive perished, we still are happy to work with customers who observe any signs of ill health when they receive their fish. We highly encourage our customers to contact us at the first sign of ill-health or -appearance so we can immediately address the situation. We really appreciate your business and you taking the time to provide this review. We hope we can work with you again in the future and that the rest of your fish are thriving.

Response from The iFISH StoreOct 5, 2023

Hi Robert; Thanks for the review and sorry for the crossed wires. We had communicated by email before you placed your order and felt we could pretty comfortably determine gender in 3” Cichlids. In our email reply we had requested when placing your order to leave us a note in the comment box requesting males or send us an email with your order number and we’ll note it for you. However there was no note in your Order or a follow-up email with your Order Number requesting males. Given the volume of orders we process a day, we didn’t connect your initial inquiry email with your desire for males in your eventual order. We’re very sorry! We do hope the Cichlids you received are happy and healthy though!

Response from The iFISH StoreMay 19, 2023

Hello John; We’re sorry you were disappointed in the size of the African Cichlids you received. You had ordered the juvenile cichlids which we list as ~2 inches. They can range from 1.8 to 2.0+ inches. We’re sure with a healthy diet and proper tank conditions, they will quickly grow into the colorful adult size which is what we display on our site.

Response from The iFISH StoreMay 19, 2023

Hi Nicholas; You had ordered our 2 inch loaches. They usually run at least that large and are sometimes 2+ inches. You also ordered 3” inch cichlids. We’re wondering what your community population is and if new or existing cichlids may have been aggressive toward the 2” loaches. Perhaps a larger size loach selection would have been better if cohabiting with larger African Cichlids?

Response from The iFISH StoreApr 10, 2023

Hello Patrick; We apologize for the leaked bags. Unfortunately, it happens on occasion and we’re glad your cichlids arrived safely. We do our best to ensure correct sizing on our fish and appreciate your feedback on this.

Response from The iFISH StoreFeb 3, 2023

Hello Ms. Szu-Ping; We're sorry to hear that one of your Acaras perished after only 8 hours in your tank. If you had reached out to us we would have further looked into it with you. How did it appear/behave when first received and during acclimation? Although we have a 2-hour window for our Live Arrival Guarantee, we remain dedicated to working with our customers if they perish soon after acclimation. It sounds like the other Acaras you received in your order are doing well. We would have liked the opportunity to explore this further with you if you had notified us at first signs of an issue. We're sorry this was your experience with us and hope you will give us a try again in the future.

Response from The iFISH StoreDec 2, 2022

Hello Valentino; We are very sorry to hear that half of your cichlids perished. We wish you would have contacted us after an initial communication with you for an update. After FedEx had delayed your package an extra day: (1) We assured you that we always pack them with enough pure oxygen to last a couple of days and guarantee live/healthy arrival. (2) We asked for you to please let us know if there were any issues with their condition within 2 hours of delivery. (3) We indicated that if they arrived perished, we would offer either a refund or credit on a future order. If they arrived extremely stressed we would extend the guarantee time another couple days to have more time to recover. When we did not hear back from you, we had to assume that all of the cichlids arrived safely and that they were successfully acclimated in your aquarium. In what time frame did they perish? We would have liked to stay up-to-date so we had the opportunity to address any problems. We're sorry this was your experience with us.

Response from The iFISH StoreAug 24, 2022

Hello Zakaria; We’re sorry you were disappointed in the order you received from us. We wanted to review all of our communications with you to see where a mistake may have been made in filling the order. However, when we looked at the note you added to your order (Assorted 2” Discus 10-pack, Our Pick), you simply requested that we choose an assortment of red varieties. You didn’t ask for specific types of red Discus. When filling your order, we included 3 - 4 red varieties that we had available at the time. With respect to the coloring, since you ordered juveniles it’s very common for them to appear a bit duller and often difficult to tell varieties apart. We are confident that with the proper tank parameters and feeding, you will see their distinctive colors and markings. Again, we’re sorry that you were disappointed and hope you will soon see the assortment of reds as they mature.