The iFISH Store provides one of the widest selections of freshwater aquarium and pond fish available online today. We have been providing freshwater fish to aquarium and pond enthusiasts for over 20 years. Here's what you can expect from The iFISH Store: High Quality Fish / Low Pricing / Fast, Low Cost Shipping / Superior Customer ServiceFollowing quarantine, all shipments are sent via FedEx Overnight at a flat rate on all orders regardless of size. Interested in something you don't see in our store? Contact us at [email protected] or 516.524.6423 and just ask!
The iFISH Store (theifishstore.com) has 4,236 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
Also known as
theifishstore.com
Website
theifishstore.com
Category
Pet Stores
Location
Richmond Hill, New York
Listed on Five Star Index
2026
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The company replied to 28% of reviews.
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Most recent review: October 2026.
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All of six discus fish were delivered healthy except one who was lying to its side (maybe due to the stress during the shipment) and eventually died this morning. All others are now doing well still little bit shy but swimming freely now.
Response from The iFISH StoreAug 29, 2018
Hello Kyung;
Thank you for your feedback. Since we have a Live Arrival Guarantee and you just received your shipment yesterday we would like to offer you a refund or credit toward a future purchase for the Discus which perished. We will contact you via email so you can instruct us on whether you would prefer the credit or refund. We're glad the other Discus are doing well and appreciate your business!
DA
Danny
Great service
Great service! My african cichlids arrived healthy. Beautiful fish. I intend to order fish from the iFish store again.
JU
Juan
I have ordered goldfish and cichlids from this place…
I have ordered goldfish from this place twice. The first time one of the fish came with Ich. However, it was only 1 out of many and the rest were fine. The second time, I ordered cichlids. They were all healthy and beautiful. Neither of my orders had any death during fishing and it was just like buying your fish at the store but easier.
DL
David L.
One of my fish was sick but he’s doing…
One of my fish was sick but he’s doing better
DI
DiscusLover
Overall awesome service
We had a bit of a misunderstanding with the original order, but someone called me and we discussed it for a couple minutes, where we fixed the problem. Great service, awesome products, and even more awesome prices. I would defiantly order from this company again!
GL
Garrett L.
I ordered 8 African cichlids
I ordered 8 African cichlids. 7 of them look happy and healthy. 1 of them appears to sick. Fins all flat to its body, not swimming around exploring all the caves like the rest. I can't tell the venustus from the Livingstoni.
LC
Lagarian C.
Fish were fine upon arrival
Fish were fine upon arrival. The fish we received one was really small compared to other two and both red and white fish looked orange so I’m hoping that’s not the color they are as they get bigger
JM
Jessica M.
Good communication.
Good commutation. They care about their fish and how they go through the delivery process.
Response from The iFISH StoreJul 22, 2018
Hello Jessica;
We're sorry for your disappointment at this point, however, our top priority is ensuring that we provide you with very healthy fish by following a set process to meet that priority and guarantee live arrival. We do ship all orders via UPS Overnite however what our standard practice is (which we outline on our site at www.theifishstore.com/pages/how-we-pack-live-fish-for-shipment) is that all fish are first quarantined for at least 24-48 hours. During this period, we closely monitor the fish to make sure they are healthy. We also do not feed them during this time in order to 'clean out' their digestive system and limit their ability to soil the water. This lessens the chance of fish dying in transit due to poor water quality.
Once the quarantine process is completed, your fish will then be packed and arrange for UPS Next Day Air. Your order was placed mid-day on Thursday (7/19) at which time we drew your fish from the general population and began their quarantine period. Per our shipping procedures which are also outlined on our site, we do not ship Friday or Saturday as these days are quite busy for UPS and we do not want to risk on-time delivery or risk your availability when your shipment arrives on a weekend. So, per our standard procedure, your order will be shipped out at the start of this week.
Unfortunately, there is typically a misunderstanding in Overnite Shipping which we do our best to explain on our website. It's important to us to ensure that you first get healthy fish rather than get "fast" fish with questionable health issues either do to pre-existing conditions or transport issues.
We are committed to delivering your order in a timely manner that guarantees live, healthy fish. We will also reach out to you directly via email to re-assure you on your order.
