The iFISH Store Reviews | Read Customer Reviews of theifishstore.com

The iFISH Store Reviews | Read Customer Reviews of theifishstore.com

The iFISH Store reviews

Showing 322 reviews with 4 stars · Clear filters

Hector T.
Mar 1, 2019
I almost not get the package at the day…
I almost not get the package at the day of delivery. The apt. Number is not included in the address. Luckily I got the chance tk talk ti UPS customer service and they gux it tight away.
Response from The iFISH StoreMar 1, 2019
Hello Hector, We're sorry about the mix up with the address, however, when we went back into our system to check the address that was entered when the order was placed there was no Apartment Number listed. We automatically print out our shipping labels based on what was entered by the customer when the order was placed. We do have room on our order form to include the Apartment Number. So, again, we apologize for the mix-up and hope next time we can ensure the full address is entered and printed. If you believe you entered the Apartment Number please let us know so we can take a closer look at our entry system. And thank you for your feedback!
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Arthur L.
Mar 1, 2019
Great fish beautiful colors
Happy yes love the fish missed out on 3 bumblebee catfish if I would of known before I would of paid the 10 bucks and got two more chiclids and got two free
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Alan M.
Feb 23, 2019
My fish are beautiful and healthy they…
My fish are beautiful and healthy they arrived well packed and warm! I would highly recommend the ifishstore. The only reason I gave 4 stars is because their livestock selection is a bit limited🐟
Response from The iFISH StoreFeb 23, 2019
Hi Alan; Thanks for the feedback! We like to hear from our customers on what type of stock they are looking for as we continue to expand our collections. If you are so inclined, we’d love to hear what other type of fish you are looking for so we can take that valuable info into consideration as we move forward. And thank you for your business!
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Bradley B.
Feb 20, 2019
Fish look great very healthy would like…
Fish look great very healthy would like a bigger selection
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James C.
Feb 20, 2019
My order took a extra few days to…
My order took a extra few days to process, once the order was process, They arrive safely in less than 24 hours.
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Edwin R.
Feb 19, 2019
Received my fish alive and well
Received my fish alive and well. i want to thank Frank for resolving the order issues and for the great communication. Beautiful fish and definitely a group of professionals handling the business. Thank you for being honest and trustworthy!!!
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Joseph M.
Feb 9, 2019
I received my discus
I received my discus, and over all they are nice fish. I only lost 1 out of an order of 6. Very bright and colorful. They all have some fun damage, but overall nice fish. Already placed my second order.
Response from The iFISH StoreFeb 10, 2019
Hi Joseph; Thank you for your feedback. We’re sorry to hear that one of your Discus perished and we would like to offer you a credit on a future order or a refund. We very much appreciate your business and want to make sure you get the best from us. We will be sending you an email to find out if you’d prefer a credit or a refund and you can reply to that email. In the meantime, thank you for already placing another order!
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Adriano A.
Jan 28, 2019
Great quality
Great quality. Very efficient. Overnight took a little longer. I called to follow up on my order and was asked if I wanted it shipped next day. Received order two days later. But all in all, experience was exceptionally great and instructions with order was very helpful. One thing i would mention in the instructions is that where the fish comes from, an unplanted tank, to a planted tank may be stressful to the new incoming fish. It's taken awhile for my discus' to acclimate and their appetite is barely to none. Am keeping a close eye on them since. They also become territorial once they've claimed their property in the tank.
Response from The iFISH StoreFeb 6, 2019
Hello Adriano, Thanks for your feedback! You made a valid point about the initial cautiousness of fish when moving from an unplanted to a planted tank. They are very sensitive to their surroundings and may take a while to settle in. Thanks for sharing your expertise and duly noted!
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