Penny
I ordered 6 singapore shrimp
I ordered 6 Singapore shrimp, and only 3 lived. They request a picture of the dead while in the bag it came in, but they died 2 days later. The iFISH Store has kindly offered to make things right. First time buyer for this store. Thanks!
Response from The iFISH StoreJan 20, 2020
Hello Penny: Thank you for your feedback. Although we have a Live Arrival Guarantee and ask for photos of the perished fish we like to work with our customers on these issues. We'd like to offer you a credit on a future order or a refund for the 3 Bamboo Shrimp that perished within 2 days. We'll be sending you an email and you need only respond to that to let us know which you'd prefer. Thanks again for your feedback. We do appreciate your business and hope you will become a recurring customer.