The iFISH StoreReviews of theifishstore.com

Response from The iFISH StoreJul 24, 2025

Hi Liben, Thank you for your feedback and for promptly letting us know when some of your Koi didn’t make it. We hope the refund we issued helped make things right. Regarding the shipping timeline, we’re a bit unclear about the delay you mentioned. Your order was placed on June 20th, shipped via FedEx Next Day Air on June 24th, and delivered on June 25th—well within our quoted timeframe and on schedule per FedEx’s tracking. That said, we truly hope the rest of your Koi are healthy and settling in well. If there’s anything else we can do or if you have any other concerns, please don’t hesitate to reach out. We’re here to help!

Response from The iFISH StoreJun 11, 2025

Hi Brenda; We’re truly sorry for the frustrating experience you had — it’s not the standard we strive for, and we understand how disappointing it is when expectations aren’t met, especially after waiting so patiently. Our recent store move did cause unexpected delays, and while that’s not an excuse, it did unfortunately impact our ability to fulfill some orders as quickly and accurately as we normally would. We completely understand your frustration with the stock being unavailable after such a long wait — we know it’s the fish you were excited about, not just the refund. We genuinely appreciate your feedback and will be using it to help improve our communication and inventory systems during busy transitions like this. If you ever decide to give us another try, we’d love the chance to provide the experience you originally hoped for.

Response from The iFISH StoreJun 11, 2025

Hi Betsy; We’re really sorry to hear about your experience, and we truly appreciate you giving us another chance with a second order. It’s definitely not the outcome we want for any of our customers — especially those with established tanks and experience. When issues like this happen, we always want to help figure out what might be going wrong. There are a number of factors that can affect a fish’s transition to a new environment — including how they looked on arrival, the acclimation process, tank parameters, feeding/diet and even interactions with existing tank mates. The more details we have, the better we can support you. If you haven’t already, please reach out with your order number and as much info as possible. We're happy to take a closer look and work with you toward a better outcome. Your trust means a lot to us, and we'd love to help make this right.

Response from The iFISH StoreJun 11, 2025

Hi Tatum; We’re really sorry to hear that your fish passed away the same day — we know how upsetting that can be. We take the health of our fish seriously and always do our best to ensure they arrive in great condition. To properly assist, we do ask that customers notify us as soon as possible if there's a problem. When we’re contacted promptly, we're more than happy to look into the situation in detail — including how the fish looked on arrival, the acclimation process used, tank parameters, tank mates, and anything else that might have contributed. Unfortunately, without timely communication, it becomes difficult for us to identify what went wrong or offer support. That said, if you’d still like to discuss the situation, we’d be glad to hear from you and help however we can.

Response from The iFISH StoreJun 11, 2025

Hello Benham; We're very sorry to hear about your experience and appreciate you taking the time to share your feedback. We always aim to provide the best service possible and regret that we missed the mark for you. Our live arrival guarantee does rely on timely communication so we can step in quickly if there’s an issue. In this case, we received your message after the live arrival guarantee window had passed and didn’t have a chance to assess or assist at the time of delivery. That said, we’re still more than willing to work with you — we just need a bit more information to better understand what happened. If you’re open to continuing the conversation, we’d love the opportunity to make things right. If not, we completely respect your decision and are truly sorry we couldn’t provide the experience you expected.

Response from The iFISH StoreApr 17, 2025

Hi Duddy; Thank you for your feedback. We’re truly sorry to hear that you lost seven of the fish from your recent order. We couldn’t find any prior communication from you—either by phone or email—so we’re unsure where the information came from regarding the compatibility of the fish you selected. Additionally, without knowing which specific fish were affected, it’s difficult for us to determine what might have gone wrong. Reviewing your order, we noticed that you primarily purchased Tetras, with only one of each type. While Tetras are excellent community fish, they thrive best when kept in groups of the same species. This allows them to school together, which offers them a sense of security and protection from potential stress or aggression from other fish in the tank. Different types of Tetras generally won’t school with one another, which can leave them more vulnerable. Without more details, it’s hard to say exactly what happened, but we’re sorry that this was your experience. If you would like to reach out to us at [email protected] to provide a bit more detail, we can try to assist you further.

Response from The iFISH StoreApr 7, 2025

Hello William; We're so sorry to hear about the issues you've experienced with your plecos and the health of your tank. We take these matters very seriously and truly regret that this happened. We would have loved the opportunity to help resolve this for you if we had been contacted directly. and as soon as you first noticed the plecos health taking a down turn. Please reach out to our customer service team at [email protected] so we can assist you further. We're here to help and make this right. Thank you for your feedback.

Response from The iFISH StoreMar 24, 2025

Hello Sydney, Thank you for providing the information we requested. Upon receiving it, we processed a refund for the perished Blue Turquoise Discus. As per our guarantee policy for the Super Red Turquoise Discus, we do require a photo to be eligible for a refund or credit and must be notified within two hours of delivery if the fish arrives perished or appears overly stressed. We did find it a bit concerning that there was no photo taken, especially if he was showing signs of labored breathing during acclimation and his fins deteriorated so quickly. One potential factor that may have contributed to the distress is the higher pH level in your tank. We maintain our discus at a pH of 6.8, and a sudden fluctuation to a higher pH of 7.6 could have been too stressful for the fish to thrive. We know you are disappointed, however, since no photo was provided, we couldn't process a refund or credit for the Super Red Turquoise. At the same time, we stand by the quality of our fish. We're very sorry this was not a better experience for you and wish you success with your preferred vendor.