The iFISH StoreReviews of theifishstore.com

Response from The iFISH StoreJul 14, 2026

Hi Dr. Discus; Thanks for sharing your feedback. We’re sorry to hear two of your discus didn’t make it. We do want to clarify that our Live Arrival Guarantee is a 2-hour notification window, not a 2-hour return policy. That window allows us to quickly assess any issues and help determine the best course of action while the fish are still acclimating. Even though the first fish passed away the following day and was outside of our 2-hour notification window, we still would have been happy to look into it since you mentioned it never really recovered from shipment. If a fish doesn’t appear healthy upon arrival or seems to be struggling during acclimation, we always encourage customers to contact us as soon as possible. In many cases, we can help assess the situation and recommend steps that may improve the outcome. We’re glad to hear the other four are doing well, although we’re sorry another was lost a few weeks later. We also understand your disappointment that three of the remaining fish looked alike. Our assorted discus packs are selected from the varieties available at the time, and while we do our best to provide a nice mix, duplicates can occasionally happen. We appreciate you giving us a try and wish you and your discus the very best. Happy fishkeeping.

Response from The iFISH StoreJun 18, 2026

Hi Keith; We’re very sorry to hear that 2 of the 3 fish did not make it. As a returning customer, we truly appreciate your business and understand how disappointing it is to lose fish. We do wish you had contacted us at the very first sign that their health was declining. Our team is always happy to help troubleshoot, review tank conditions, and provide guidance, and in many cases we can help turn a situation around before it’s too late. We rely on our customers to notify us as soon as possible when issues arise so we can work together to find a solution. We care deeply about the health of every fish we ship and are always here to help whenever concerns come up. Thank you for your feedback, and we hope you’ll reach out to us directly right away if you ever experience any issues in the future.

Response from The iFISH StoreOct 20, 2025

Hi Brett; We’re really sorry to hear about your experience with the Neon and Lemon Tetras. That’s definitely not the kind of outcome we want for anyone, especially someone with your level of experience in the hobby. All of our fish go through a full quarantine process and are carefully packed for overnight travel, but sometimes small schooling fish like Neons and Lemons can be extra sensitive to the stress of shipping or temperature changes along the way. Even when everything’s done right, delayed losses can unfortunately happen. If you’d reached out when you first noticed the issue, we would’ve been happy to help troubleshoot and see what might’ve gone wrong. If you still have photos from within 24 hours of delivery, feel free to send them our way and we’ll do what we can to make it right. We really appreciate the feedback and hope we get the chance to earn back your trust.

Response from The iFISH StoreMar 24, 2025

Hi Paul; We're sorry to hear your 4 Tiger Oscars perished. We would have been very happy to help you had you notified us when they showed the first signs of poor appearance or behavior. We would have worked with you to assess the root cause and work toward an answer that would have left you happier about your experience with us. We really would encourage you to reach out to any tropical fish vendor you purchase from immediately so we have a chance at saving the fish. As it stands, it's a bit late to address this with you. We are very sorry this was your experience with us.

Response from The iFISH StoreMar 24, 2025

Hello John "Doe" Texan; Well, thank you for your feedback on our shipping price. We would be remiss if we didn't offer an overview of why shipping is so expensive for live tropical fish. Shipping live tropical fish via FedEx Overnight is expensive due to several important factors: 1. Speed & Reliability – Live fish must be shipped overnight to ensure their survival. FedEx Overnight is a premium service that comes with a high price due to its priority handling. 2. Specialized Packaging – We use high-quality insulated boxes, oxygen-filled bags, and temperature-regulating heat or cold packs to protect the fish in transit. These materials increase both the cost and package dimensions, leading to higher shipping fees. 3. Dimensional Weight Pricing – FedEx charges based on both weight and box size. Because our packaging is designed for the fish’s safety, it results in larger shipping costs. And at the end of the day, we're shipping a box of water. For one single $4.99 fish, you can't get away from a 5-7 pound package. 4. Special Handling Fees – Live animal shipments require extra care, and FedEx applies additional fees for proper handling. 5. Fuel Surcharges & Delivery Zones – Shipping costs vary based on distance, with cross-country shipments incurring higher fees due to fuel surcharges and zone-based pricing. Unlike many competitors, we do not hide shipping costs within the price of our fish. Instead, we offer lower fish prices and keep shipping fees transparent. While some may be taken aback—especially when the shipping fee exceeds the cost of a single fish—we believe this is the most honest approach. By separating shipping from fish prices, we ensure our customers pay a fair and accurate price rather than artificially inflating fish costs to disguise shipping fees. We hope that offers you more insight on why our shipping fees appear to be rather expensive but we can say with confidence that they are not inflated as we make no profit on shipping. All that being said, we didn’t think it was appropriate for you to use profanity in your email communication with us to object to our shipping costs—especially when you never even made a purchase. We’re always happy to answer questions and explain our pricing, but respectful communication goes both ways.

Response from The iFISH StoreDec 19, 2024

Hello Carolyn; Thank you for your feedback. We deeply regret the losses you experienced and appreciate you bringing this to our attention. After reviewing your order and communication with us, prior to receiving your review we were unaware that additional fish beyond the Oscars perished since you had only discussed the Oscars in your email. We sincerely apologize for any frustration or disappointment you’ve experienced. Regarding your concerns about compensation, our policy states that we will send replacements and cover the cost of shipping only when there is a need to replace all of the fish in an order. We understood at the time of our discussions, that it was only the Oscars that perished and we provided a refund per our policy. We believed it would compensate you for the loss and didn’t pursue anything with FedEx as we believed that the shipping fee you provided covered the cost of the other 30+ fish you had ordered and we thought were fully acclimated. Additionally, FedEx’s claims process limits reimbursement to shipping costs rather than any product value. In the end, we thought we had found a resolution that balanced our policies and FedEx policies with your recent experience. We are very sorry this was your experience with us. We wish you’d notified us earlier about the other perished fish and simply provided photos as you did for the Oscars. Thank you for your candid feedback—it helps us identify the challenges we face with carriers and potential ways we can address them. We would like the opportunity to serve you again in the future and hope you will give us another try.

Response from The iFISH StoreSep 5, 2024

Hi Jennifer; Thank you for sharing your detailed experience with us via email. We sincerely apologize for the loss of your fish and for the disappointment this has caused. We take the quality of our fish very seriously and strive to ensure that every shipment meets the highest standards. From the description you provided in your email, it’s clear that you maintain a well-managed tank environment, and we appreciate your thoroughness in monitoring your water quality and tank conditions. While it’s difficult to pinpoint the exact cause of these losses without pictures, it’s concerning that several fish did not survive, especially given your experience and careful tank management. We understand your frustration, especially considering your past success with fish from other suppliers. We would have liked the opportunity to take a closer look at the condition of the fish after they first began to show signs of ill health since you reported that they looked fine when they first arrived. Our goal was certainly to ensure that you had a positive experience with us, and we're very sorry that we did not meet your expectations.

Response from The iFISH StoreAug 13, 2024

Hello Johnny; We're very sorry to hear this. This most recent order was your second with us and we'd really like to understand what happened to cause you to decide that you'll never order from us again. Would you be willing to offer a bit more detail either in your review or by contacting us directly at [email protected]? We would appreciate the opportunity to understand the issues at hand. Thank you.