The iFISH StoreReviews of theifishstore.com

Response from The iFISH StoreApr 6, 2026

Hi Michael, We’re sorry to hear about your experience, but we do want to clarify a few important points for accuracy. We stayed in consistent communication with you throughout this order and your previous one back in October. During that prior order, we replaced your discus as a courtesy (you only covered shipping), even after discussing that proper acclimation is critical—especially with sensitive fish like discus. For this most recent order, you reached out to let us know that losses occurred a full week after delivery. As outlined in our policy and care guidelines, issues reported beyond the arrival window are typically related to tank conditions, acclimation, or environmental factors—not shipping or fish health at the time of arrival. We did not receive photos or information within the required timeframe to evaluate a live arrival issue, and unfortunately, we’re not able to extend additional replacements in situations like this—particularly after a prior courtesy replacement was already provided. We always aim to be fair and supportive, and we truly do our best to help customers succeed. However, we also have to remain consistent with our policies. If you’d ever like help reviewing your tank setup, water parameters, or acclimation process, we’re still happy to assist.

Response from The iFISH StoreApr 1, 2026

Hi Kegan; We’re sorry to hear about your experience and the losses you had. Shipping live fish can be stressful, and we do understand how frustrating that is. That said, we do want to clarify that we stayed in constant communication with you via both text and email throughout the process. As soon as you provided photo proof, we issued a refund for those fish in accordance with our Live Arrival Guarantee. We made every effort to respond promptly, answer your questions, and work toward a fair resolution. Losses that occur days after arrival can often be related to factors outside of shipping, such as acclimation, tank conditions, or equipment issues, which is why we always encourage customers to reach out right away so we can help troubleshoot. We always aim to provide both healthy fish and responsive support, and we stand by the assistance we provided in this case.

Response from The iFISH StoreMar 30, 2026

Hi Angelo; Thank you for sharing the additional details as requested with us via email. It does sound like the missing heat pack may have played a role in what happened during transit, and we’re grateful you brought this to our attention. We take a lot of pride in how we package our fish, so it’s very disappointing to hear that this shipment missed the mark. We sincerely apologize for the error and for the experience you had. We’re glad we were able to issue a refund, and we appreciate your understanding. Your feedback helps us improve, and we’ll be reviewing this with our team to make sure it doesn’t happen again.

Response from The iFISH StoreFeb 20, 2026

Hi John; We were surprised and very sorry to see your review, especially after your email letting us know the koi arrived looking good when you received them. We truly wish you had contacted us at the first signs of trouble. When fish begin to decline, early communication often allows us to help troubleshoot and sometimes turn the situation around. Timing really matters. We care about our fish and our customers’ success, and we would have absolutely tried to help. If you’re open to it, we’d still welcome the chance to discuss what may have happened. Regarding size, we list approximate size ranges on each koi listing, but we completely understand how disappointing it can feel if they weren’t what you expected.

Response from The iFISH StoreJan 17, 2026

Hello George; Thank you for your review. We’d like to clarify a few details for accuracy and transparency. Our records show that your order was placed on 12/28/25, not 12/24. As posted on our website prior to the holidays, 12/14 was the last day to order for delivery before Christmas, and all orders placed after that date were scheduled to begin shipping the week of January 5th due to carrier limitations and fish safety during the holiday period. Your order was still well within our stated 7–10 business day processing timeframe at the time of your request. That said, we fully understand your frustration, and as requested, we issued a full refund including shipping. We always aim to be as transparent as possible with timelines and policies and appreciate the opportunity to clarify. We wish you the best moving forward.

Response from The iFISH StoreDec 14, 2025

Hi Jeffery; We’re truly sorry to hear about your experience and were disappointed that one fish did not survive shipment. As you mentioned, you’ve had multiple successful orders with us in the past, which we sincerely appreciate. When an issue occurs, we always work to resolve it fairly and in accordance with our clearly stated Live Arrival Guarantee. As outlined on our website, we do not reship fish, and guarantees are processed through either a refund or store credit on a case-by-case basis. Shipping fees are non-refundable, and replacements are only sent at no cost if all fish in the order perish, with proper documentation. In your case, we honored our guarantee and issued a refund for the fish that did not survive, despite the rest of the order arriving safely. While we understand your preference for a replacement fish, reshipping is not something we offer under our policy. We value our customers—especially our repeat ones—and always strive to be transparent, fair, and responsive. We’re sorry this experience didn’t meet your expectations, but we did act in accordance with our posted policies and in good faith. Wishing you all the best in your aquarium endeavors.

Response from The iFISH StoreOct 17, 2025

Hi Anthony; We’re really sorry to hear that your order didn’t meet your expectations. That’s definitely not the experience we want for our customers. Please reach out to us directly at [email protected] and we’ll be happy to work on this with you.

Response from The iFISH StoreJul 24, 2025

Hi Rick; Thanks for reaching out and sharing your concerns via email—we’re sorry to hear you’re disappointed. We always aim to provide healthy, accurately sized fish, and we understand how frustrating it can be when things don’t go as expected. As shown in the photos emailed to you and taken prior to shipping, your Cichlids were measured at approximately 3 inches, in line with the size listed. That said, we know fish can sometimes appear smaller or larger depending on their environment and tank mates, especially when stress or aggression is involved. We’re truly sorry to hear they were harmed by your Red Devil Cichlid. As you probably know, compatibility can be tricky with aggressive species, and even well-matched fish can run into trouble. We’re always happy to offer advice on tank setups and species pairing to help avoid situations like this. We genuinely appreciate your feedback and would love the chance to make things right if we can. Please let us know how we can help—we truly value your business and hope to have the opportunity to serve you again.