The iFISH StoreReviews of theifishstore.com

Response from The iFISH StoreJun 16, 2020

Hello Jenna; We're sorry you did not have a good experience with the Discus you purchased. You received them on March 4th and wrote this review on May 30th. If you observed a problem with the Discus when you received we certainly would have liked the opportunity to address this back the when we could have proactively addressed the problem. Typically when we are notified immediately we work with the customer to solve the problem. We would ask for the following information: water parameters, tank mates, Discus food used and frequency of feeding. We would be more than happy to still pursue this if you are willing to open communication with us by replying to the email we sent you requesting the info we mentioned above.

Response from The iFISH StoreJun 16, 2020

Hello Trúc Bông Hồng, We are sorry you were not pleased with the Assorted Discus that you ordered. The Assorted Discus Pack includes juvenile Discus that may range in size from 1.5-2 inches. Also, being juveniles, their full color has not yet formed. It is hard to decipher from your review the exact point of displeasure with the order. We would really like to hear more from you so we can work toward making your experience a better one. If you are willing to open communication with us, we would really like for you to send photos and better describe your issues with the Discus via email to [email protected]. We rely heavily on feedback from our customers to improve our products and our service. So we ask for more detail so we can work on improving things on our end and making your experience a better one. We hope you take us up on this. Thank you!

Response from The iFISH StoreMay 6, 2020

Hello Damain; UPS provided a record that they delivered to the exact address that you provided when you placed the order in our system. Believing this may have been a mistake by UPS, we still offered you a credit on a future order but did not hear back from you. Yes, we did state that you would have to pay $39.99 for shipping on that credited order. Unfortunately, your incident was an issue with your local UPS facility, We make no profit on our shipping and our policy states that refunds and credits will not include shipping fees. We hope you understand our reasoning for our policy on these matters. Nevertheless, we are still very willing to provide you with a credit on your order. If you'd like to reconsider, please contact us at 516.524.6423 at your earliest convenience.

Response from The iFISH StoreMay 5, 2020

Hello Dennis; Well, this outcome is certainly catastrophic and having such a large quantity of fish perish in less than a week bears further looking into. We would like to work with you to determine the root cause for the situation and see if we can help rectify things. If you are willing, would you send us an email to [email protected] that provides the appearance and behavior of the fish before and after acclimation, tank conditions and tank mates? This will help us greatly and open communication between us. Again, we apologize that this was your experience with us and hope you will consider contacting us with the information above,

Response from The iFISH StoreMay 5, 2020

Hello Jennifer; We're sorry this was your experience with us. We have a Live Arrival Guarantee and you are due a credit on a future order or a refund on the 3 fish that perished during shipment. We will send you an email outlining these options on your order. We hope you will be willing to give us another try as this is certainly not the outcome with our customers that we strive for.

Response from The iFISH StoreMar 25, 2020

Hello Christa; We are very sorry this has been your experience with us. With respect to the Discus we can assure you that we sent Red Melons rather than Marlboros. You had ordered 2 inch juveniles and at that age their colors and distinctive markings can sometimes be very muted. Over the next several weeks with proper tank parameters (Temp: 86, pH: 6.8) and a healthy diet (high protein) you should see your Discus develop into what a typical red melon discus would look like at a more adult age. We apologize for the delay in responding to you and we have to admit that amid the Coronavirus mandates in NY where we reside, we have had our hands full in addressing all issues thrust upon our business. Still, that is no excuse for the delayed response in an area we take great pride in...our dedication to good customer service. That being said, we will be providing you with a refund on your order. It has been processed already and you should see it immediately. We hope that in time, you will consider giving us another try and are very appreciative of your feedback.

Response from The iFISH StoreMar 19, 2020

Hello George, We have a Live Arrival Guarantee and would have happily offered a credit on a future order or a refund. When fish perish during shipment, you need only call us or email us as instructed on our site as soon as you receive your order and are made aware that fish have perished. You had an extremely large order and to hear that all of the fish perished during shipment is extremely disturbing and we'd like to find out more about this. We are not sure why you mention that there is no recourse contact. Be that as it may, we stand by our Live Arrival Guarantee and would still be willing to offer a credit on a future order or a refund. Please contact us at your earliest convenience either at [email protected] or call us at 516.524.6423 so we can open communication and look into how such a large order perished. Thank you.

Response from The iFISH StoreMar 5, 2020

Hello Junkit; We’re sorry you’re so displeased with your order. When we get this type of feedback we take it seriously and would really like more detail on what you are describing as “damaged body” and “not healthy”. Since we have not heard from you other than this review we’d like to open communication so we can understand what specific condition your Discus were in when you received them so we can better assess the situation. Would you be willing to email us some photos and more description at [email protected]? As always, we like to see happy customers and would most certainly like to review this with you further. We hope you take us up on our request to communicate more detail. And thank you for your feedback.