The iFISH Store provides one of the widest selections of freshwater aquarium and pond fish available online today. We have been providing freshwater fish to aquarium and pond enthusiasts for over 20 years. Here's what you can expect from The iFISH Store: High Quality Fish / Low Pricing / Fast, Low Cost Shipping / Superior Customer ServiceFollowing quarantine, all shipments are sent via FedEx Overnight at a flat rate on all orders regardless of size. Interested in something you don't see in our store? Contact us at [email protected] or 516.524.6423 and just ask!
The iFISH Store (theifishstore.com) has 4,236 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
Also known as
theifishstore.com
Website
theifishstore.com
Category
Pet Stores
Location
Richmond Hill, New York
Listed on Five Star Index
2026
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The company replied to 28% of reviews.
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Most recent review: October 2026.
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We have ordered beautiful Discus babies from iFISH. They have all arrived safely and healthy. We have not lost any of them since we received them. iFish makes it easy to order online and they do have great sales and offers. My only issue was that it took so long to have the orders shipped out. It took over a week just to ship. However, we do understand that Covid has slowed down the process a bit and we are extremely happy with our Discus fish. I would recommend iFish to anyone!
PC
Peter C.
Not exactly thrilled with the size of…
Not exactly thrilled with the size of the fish nor the coloring of the fish. Very weak colors.
SR
Stephanie R.
Fish were beautiful as pictured!!!
Fish were beautiful as pictured!!!! <3 Birthday recipient loved them!
My only concern was that the overnight UPS was (unbeknownst to me) due to ship "Sure Post" Which means that the UPS driver can drop off at the post office if they don't feel like driving all the way to the house!
Luckily my mom has an awesome UPS guy who noticed the package and took it right to her door! Upon opening she noticed the ice had melted and lord knows what the post office would have done with the poor little guys or how long it may have taken my mom to go to post office! Close call but all was well! My suggestion is to make absolutely sure that the delivery goes to recipient and NOT the post office! Thank you!!!! :-)
JE
Jeremy
Ordered 6 - 2" african cichlids. 5 still living.
I ordered 6 african cichlids. All six were living when they arrived. After following the directions to introduce the tank water to the fish, 1 cichlid appeared to be doing as well as the other 5. When I added all 6 fish to the tank, I ended up losing the 1 sick cichlid, after the 2 hour window. A week later, the other 5 appear to be doing well. Overall, I would order from The iFish Store again!
CH
Chase
Great service
I ordered 12 African Cichlid and got 2 free per there promotion. I live in the area so I picked up my ordered. Website is easy to navigate. Fish were in good condition no sickness. Staff were courtesy. We even went back and picked up 6 more African Cichlid. This will be our new location to buy our fish.
BR
belkis Reyes C.
Some of the fish size was a little…
Some of the fish size was a little small, and never received the free one
JI
Jim
Customer Service stepped up to offer some assistance. Very much appreciated.
Should have heeded the warnings of others on Trustpilot. Bought 6 baby Discus and introduced them to my 70 gallon tank with 3 fully mature Discus and one mature Gold Angel fish. Within a week..2 of my mature Discus , my angel fish and two new babies were dead. Daily deaths...day after day. I contacted iFISH hoping for some help. Water parameters were perfect. I got a "canned" response offering reasons and an offer to replace the two babies with a future order. Why would I place another order with results like this?!?! I don't buy from someone I don't trust. HORRIBLE experience. I am not a novice Discus owner and have had great success in the past. Will NEVER order from them again. They have good ratings...but also some very horrible ones, so very inconsistent. I was an UNLUCKY customer
Just received the response from iFISH and thanked them for further consideration. Had they started with a discussion on partial refund, I would not have gotten so mad and disgusted. I am an experienced Discus owner and expected some benefit of the doubt from them. I completely appreciate iFISH taking some responsibility and offering up some support. Also appreciated their response and refund as it shows a real Customer Service concern, which is a huge factor in maintaining business. Did not make up for all my adult fish losses but still appreciated. I can't give them 5 stars simply because I would have preferred to not have any issues and just enjoyed my 6 brand new baby Discus. I understand things happen...too bad my first fish shipping experience was not perfect.
Response from The iFISH StoreAug 18, 2020
Hello Jim;
We are very sorry this was your experience with us. We genuinely appreciate your experience with your established aquarium. At the same time, we need to speak to our 20 years of experience in dealing with hundreds of customers ever single week and the vast range of situations we have seen over the years. We have amassed quite a body of knowledge from this because we honestly have seen "one" of everything that can possibly happen with these delicate fish. We truly try to assist every single customer that reports a problem with our fish and their aquarium. In support of your own statement, yes....you do really need to read ALL of our reviews. It is proof that we in fact stand by our word on helping our customers. 90% of our reviews report a very positive experience with us. Are there some "horrible" reviews as you stated? Yes...6% out of over 2700+ reviews. And when there is a problem, our first action is to do a thorough review of all the parameters and tank environment so we can begin to understand what could have possibly gone wrong. As an experienced fish keeper, you can not fault us for asking legitimate questions that you yourself would ask if the roles were reversed. We also take exception to your accusation that we delivered a "canned" response to your email and that we can not be trusted. We treat each situation separately and address the issues at hand. We do not have canned responses and continually bend our own policies in order to have a happy, returning customer.
In your situation you reported no visible disease with the Discus...just gradual weakness and then death. You lost 2 of the six Discus you purchased from us and we have issued you a refund for those perished fish. We're very sorry about the 3 fully mature, grown Discus/Angels you already had in your tank. Realistically, we can not compensate you for those and we were trying to work with you via email on how this happened at all. We also can not send a replacement for the perished fish you received from us and take on the cost of shipping because that cost covered the 4 small Discus you received from us that are currently in your aquarium. We bent the rules a bit as we usually require a photo of the perished fish for a refund or credit but we let that pass with you to try and get at the problem.
Your situation is one we see on occasion... new fish introduced into an established tank with either some of the new fish perishing and/or some the established fish perishing. We can not underscore the role stress plays in these delicate fish. We have worked through this situation with many customers and, again, if you read the reviews, we have assumed a very involved and communicative relationship with the customer with them working with us to bring their tank back up to speed and stocked as they had originally intended.
If you wish to make your shopping decisions based on 6% negative reviews out of 2700+, it is certainly your right. We might suggest that any company that does not have a minimal amount of negative reviews are those that should not be trusted. Nevertheless, we simply tried to work with you and address your situation. Again, we're very sorry you are walking away from this feeling like an "unlucky" customer. We have issued you a refund on the two perished Discus and wish you luck in your aquarium hobby.
RR
RR
One of the fish had Ich and died
One of the fish had Ich and died, but they have given me a credit for it and pretty quick. Would've liked to get it replaced but I understand due to shipping cost wouldn't be reasonable. Will buy again from them...
