The iFISH StoreReviews of theifishstore.com

Response from The iFISH StoreFeb 19, 2021

Hi Michael; We're glad to hear you were happy with your fish. On the Order Confirmation and Shipping Notification emails, they are automatically sent out by our Shopify platform and then logged into your purchase record in our system. In looking back at that record, we noticed we had to resend the Order Confirmation email out four times because you apparently were not receiving them. We assume the same happened with the Shipment Notification email. We know that some email service providers outside of the standard yahoo and gmail addresses sometimes have firewalls up to protect from SPAM and do not allow our Shopify notifications through the firewall. Or they may come through but end up in a SPAM folder. Given your email extension, we think this was the problem. In checking into this with Shopify when we first discovered this issue years ago, they said that the recipient needed to contact their email service provider and have our emails white listed so they will be delivered to your inbox with no problem. If you do see that they made it into your SPAM folder, that's something you can fix on your end right in the setup for your mail. Long story short, we can not fix the problem on our end. We apologize for this inconvenience and in the future will try to use an alternative method to reach out to you concerning updates on your order. We'd like to thank you for your business and your feedback!

Response from The iFISH StoreFeb 16, 2021

Hello Michele; Thanks for your feedback! We're happy to hear that the other fish are doing well and the refund for the two fish that perished during shipment rectified the situation for you. We're na bit dismayed about FedEx leaving the box at the wrong house and will look into this specific incident further with our carrier. We also have taken a closer look at our packaging procedure so we can avoid the occasional bag leak. Your input has been very helpful and we appreciate your honesty. And...thank you for your business!

Response from The iFISH StoreFeb 8, 2021

Hello Peter and Lynn! Thank you for contacting us about the 2 Discus that perished during shipment. We hope you're happy with the credit on a future order to replace them and that the others are thriving in your aquarium. Thanks for your business and your timely communications!