Kaitlin G.
Sick fish
I ordered three discus fish from this site. I thought it was a great price so why not give it a shot. Once after fish arrived I followed directions to a T. All three fish died. I contacted the company to see if they would refund the fish since they died right after receiving them but they will not replace or refund me. I would not recommend buying these fish because they looks sick from the get go and they won’t fix what has been wronged.
Response from The iFISH StoreNov 11, 2020
Hello Kaitlin; We were sorry to hear that 3 of your Discus perished when you contacted us on August 28th. We are dedicated to working with our customers through any problems that may arise beyond our Live Arrival Guarantee which requests the customer contact us and send photos within 2-hours of receiving their fish if there is a problem. You received 3 Discus and 2 Gouramis from us on August 12th. You contacted us by email on August 26th, 2 weeks after having the fish in your community tank. You stated that all three Discus died within one day while all the other fish in your tank were fine. Over the next few days we communicated with you via email to try and determine what could have caused all 3 to perish so suddenly. Given the information you provided, it's difficult to determine why 3 Discus would perish at the same time and so sudden. You did not provide any photos, which we request to help assess the problem, so we were unable to do a visual inspection. However, we have found that when 3 Discus perish so suddenly at the same time, it is typically an issue with the tank. Again, we did not have any input on signs of illness or photos, so we are relying on our experience. At that point we believed you had found that to be the reasoning as well because we didn’t hear from you again until November 2nd…now 3 months since you received your fish. Given the fact that we could not reasonably determine the cause of death, we also could not, in good conscience, meet your request of replacing the 3 Discus. Nevertheless, going above and beyond what our standard policy is, we offered you a credit for 1 Discus. We are sorry this was your experience with us and we hope that you understand our policies and why we implement them. We still stand on our offer of a credit on a future order worth the value of 1 Discus and hope you take us up on our offer.



