Miesha Michelle J.
I ordered two fish a week ago but had a…
I ordered two fish a week ago but had a ton of problems with the store giving me adequate shipping dates. Then was told due to the breeding season of goldfish they weren't available and out of stock. Which breeding goldfish is the easiest thing. I've done it it takes a year to get their color. Ect. Then they told me thank you for selecting other fish from the store which I didnt. they then changed it and started 100% I'd get my fish Thursday. I go my fish Thursday and after 25 hours the fish seemed happy and eating. I have had no issues of fish illnesses in my tank at all.. the fish didnt seem to have any illnesses so I added them to the tank.... big mistake the fish have ich. They were breeding it in their body and now my whole 55 gallon will need to be treated. If you buy fish isolate them for a week. Do not follow their add to your tank suggestion. The water they came in was filthy and disgusting and smelled terrible. As stated in my previous review I will state that I mentioned I would change my reviews based on if the fish die within a certain period or show signs of being sick. I took pictures yesterday of all the fish in my tank. Then noticed today after the. New fish being in my tank for 24 hours that only the new fish have ich. i have pictures and documentations of both fish only having thedisease. As for the water in the bag with the fish being smelly and dirty the fish were in cloudy green what appeared to be lake water. they arrived on my door and I immediately opened the box. And took them out to view and with them both being in the same bag and seeing them in such nasty water I did not want to risk their health and placed them in my cleaned out medicated isolation tank. But I did not see ich then but upon looking ich up on the internet it has an incubation period of over a week. Meaning the fish you sent me had it with no signs until they hit me. The consumer. And I have documented the pictures of the fish. And my fish as well. That is why my views keep changing. I was happy the fish were beautiful and they seemed healthy until they finished incubating the hidden ich parasite. And if you would like to refund me you can now. As now I have to go to the store and buy more ich treatment. There are several methods besides medicine for treating ich. And ich is actually becoming immune to medicinal treatment which explains why your treatment methods didnt work. As for the phone call... I never got one. And that's documented as well. I'm not a bad person. I trusted your company and I'm giving accurate reviews. I know you're trying but your ich fish have jeopardised 4 year old fish I have bred and love and as a consumer i can. Be upset and change my reviews acordingly
Response from The iFISH StoreMay 18, 2019
Hello Meisha; Thank you again for voicing your feedback. And we are happy that our TrustPilot service offers you the opportunity to do that. With that being said, we are having a bit of a challenge addressing your ever changing updates and resubmissions of your reviews. With respect to this most recent post, we really need to object to your statement that the water the fish arrived in was “filthy and disgusting and smelled terrible”. We take great pride in our shipping/packing procedure and invite anyone to view exactly how that is done at www.theifishstore.com/pages/how-we-pack-live-fish-for-shipment. We really would have preferred that you had taken a photo if you felt that strongly about it and contacted us immediately. We have yet to ever receive a report of the water being in that condition...particularly since the fish are shipped via UPS Next Day Air and we take such precautions in packing them. As a side note, the water coloring that you see is from the methylene blue that we add to prevent bacterial growth and is standard procedure in shipping live fish. With respect to the ich, we thoroughly inspect our fish when we receive them and prior to shipping. We also treat our tanks to prevent/cure ich. It’s always difficult to hear that our fish were received with ich and difficult to pinpoint the cause. But, regardless, we always offer to rectify the situation. You have really been quite unhappy with us from the moment you placed your order and we have been extremely diligent in trying to address each and every issue you raised along the way, including voicemails when we could not reach you and telephone conversation when we did make contact. As stated in an earlier reply we left on one of your earlier reviews, we would have been more than happy to offer you a full refund at any point in the process. But you did not accept and wanted to continue. So now we are at the point where you are not pleased at all with your fish and we will say once again....can we offer you a refund to finally rectify what you feel has been a poor experience with us? We will send you an offer for a refund via email to ensure that you receive it. We truly tried our best to make your experience with us a good one and are sorry that we couldn’t seem to accomplish that for you.