The iFISH Store Reviews | Read Customer Reviews of theifishstore.com

The iFISH Store Reviews | Read Customer Reviews of theifishstore.com

The iFISH Store reviews

Showing 143 reviews with 3 stars · Clear filters

Lawrence P.
Jul 8, 2020
The fish were amazing
The fish were amazing, however, I feel your system is flawed having to sit as long as I did for them to ship. I u sweat and the 2 day quarantine but 10 days is a little obsurd.
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Estela C.
Jul 7, 2020
Customer service from Valerie and Frank…
Customer service from Valerie and Frank has always been exceptional. The Koi I received this last time 2 out of four Koi were not the quality i expected. The color of the Sanke Koi were not from the best selection.
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Rita
Jul 4, 2020
I can only rate 3 stars and I am going…
I can only rate 3 stars and I am going say that I believe the company should rethink they’re packaging and shipping strategies. I nearly lost one of my fish due to all the water leaked out of the bag and zero air in the packaging plus my shipment was delayed 24 hours. If I had not received my fish the moment I did my little guy would not have made it. I named him Lucky cause he was knocking on deaths door and he’s Lucky to be alive. He’s doing well now and he is thriving as well as my other fish and lobster we purchased.
Response from The iFISH StoreJul 23, 2020
Hello Rita; Thank you for your feedback. To your point, we are currently evaluating another shipping provider. Our current provider has certainly left us facing some delayed Overnite Shipments, apparently due to COVID issues, and we are proactively negotiating with a new provider. With respect to the packing of our fish for shipment, we triple bag our fish with the interior bag filled ~25% with aquarium water containing methylene blue to prevent bacterial growth. We then fill the remainder of the bag with oxygen. All bags are tightly closed with rubber bands. This is pretty much industry standard. But with that said, we have heard of a few bags leaking on occasion. We're sorry that was your experience and are glad he made it. It's good to hear he is now thriving along with your other fish and lobster. We'd like to thank you for your feedback. It's extremely helpful in helping us monitor our operations and put improvements in place.
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SSCS
Jul 3, 2020
Good overall
Good overall. But was sent 2 very sick fish. Both died. Update. They did refund me for the 2 sick fish. All the others are healthy happy and doing very well! I would buy from them again and I do recommend them.
Response from The iFISH StoreJul 23, 2020
Hello Caitlin; Thank you for alerting us to the situation and giving us the opportunity to correct it. We're glad all the others are doing well and hope we can work with you on any future stock for your aquarium.
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Wishful T.
Jul 2, 2020
I was impressed at first with how well…
I was impressed at first with how well everyone was packed and how beautiful the colors are of the 11 fish I got. The issue is what i ordered Isn’t what I got. I ordered 2 strawberry peacocks but what I got are 2 albino dragon bloods I think (they are orange but have red eyes which is not what the picture shows(Pink with black eyes)) I ordered a 4 inch dolphin and a 3 inch dolphin, but I got was 3 inch dolphin and a 2 inch dolphin (to make the 3 inch look bigger). Again all of my fish are beautiful but it would be nice to get what you ordered. Had I received what i ordered, this easily could have been 5 stars.
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Abi M.
Jun 23, 2020
Customer service has been helpful
Customer service has been helpful, and my fish have always arrived alive, a few died a few days later which is why it isn't 5-star. It was disappointing to see them die, but i know it happens.
Response from The iFISH StoreJun 26, 2020
Hello Abi; We're sorry to hear that some of your fish died a few days after acclimation. Not sure if it was the Tetras and/or the Corys but we typically like the opportunity to work with our customers when they first notice any physical or behavioral signs that may point to stress, diet, tank parameters or illness. If this should happen in the future, we'd encourage you to contact us as soon as possible so we can find the root cause of the problem and help rectify the situation. We're here to help our customers have healthy fish! We thank you for your feedback and appreciate your business.
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tony M.
Jun 22, 2020
I have bought fish in the past from…
I have bought fish in the past from iFish, the fish came and were healthy. This past purchase wasn't as good. One fish died within 2 hours and the other 2 look very similar to each other.
Response from The iFISH StoreJun 22, 2020
Hello Tony; We are sorry one of your Discus perished. We have a Live Arrival Guarantee and would certainly offer a credit on a future purchase or a refund. Since we're unsure which of the Discus perished, we can't comment on which of the 2 remaining Discus (of the 3 you purchased) that you are saying look very similar. The only thing we can say is that they are juvenile Discus and their distinctive colors and markings are not yet fully formed causing some strains to look similar as juveniles. However, we'd really prefer to know which 2 you are referring to in order to comment any further. Please be on the lookout for an email from us asking that you respond to the email identifying which of the Discus perished and whether you would prefer a credit or refund on the perished Discus. This will give us an opportunity to respond to the Discus you believe look similar. We appreciate your feedback and hope you take us up on our offer by responding to our email. Thank you!
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Ercia I.
Jun 17, 2020
one out of 2 died on the second day
Both of my fish came quickly, and arrived alive. They seemed very happy. One of them hides constantly but is very happy. The other fish was much more out going and we thought he was happy and healthy. On the second day of owning them the outgoing one seemed sick. He wasn't moving and i didn't want to risk the other fish so i moved him into a second container. I then gave him a salt bath and gave him stress coat to see if I could revive him. But despite my efforts he still died. The other fish is still alive, but I was still disappointed at the fact that the fish died on the second day.
Response from The iFISH StoreJun 18, 2020
Hello Erica; We're sorry that the second Sarasa Comet perished so soon after acclimation even after your efforts to revive him. We'd like to offer you a credit on a future order or a refund on the Comet that perished. Be on the lookout for an email from us outlining this offer. You only need to reply to that email to let us know if you'd prefer a credit or a refund. We hope this helps rectify the situation. We appreciate you taking the time to provide this feedback and thank you for your business.
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