Amer
The customer service is not good
The customer service is not good as their shipping service. They barely respond to their customer.

Established in 2019, The Hookah Lab is one of America's premier online hookah stores that offers an industry-leading selection of hookahs, hookah flavors, natural coals, and accessories. Our knowledgeable customer service crew is always ready to help and to ensure you have a pleasant shopping experience. In our hookah shop, you can find all your favorite shisha tobacco flavors and accessories for your hookah in one location.
The Hookah Lab (thehookahlab.com) has 358 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Showing 40 reviews with 1 star · Clear filters
Amer
The customer service is not good as their shipping service. They barely respond to their customer.
Andrei M.
I didn't get my order
Response from The Hookah LabAug 30, 2022
Hello Andrei, Your order was cancelled and refunded because we have been trying to reach you by email for 2 weeks asking to confirm that you read and agreed with our shipping policy. As we never got a reply from you, we have to cancel the order. Thank you.
Angel V.
Customer service is of poor quality and does not respond to complaints about missing products when delivering orders.
Shoam H.
I'm service from Israel I'm available for two years The tobacco has been stopped by me at Israel Customs several times and I have no one to talk to business I have had the tobacco returned to me several times already
Jonathan M.
I dont have receive my comand
Response from The Hookah LabMar 3, 2022
Hello Jonathan. The status of your order is "Delivered". The package was delivered 2 days after you posted this review. Thanks, The Hookah Lab
As
Where is my package!? Never got jt
Response from The Hookah LabMar 3, 2022
Hello Amer. Your package could be delivered due to the incorrect address that you provided. This issue was solved after that. Thank you. The Hookah Lab Team
Teresa A.
Product is not want I thought it would be.
Response from The Hookah LabApr 9, 2021
Hello Teresa, We apologize that our product did not meet your expectations. Please contact us via email [email protected], and explain the issue in more details, so we work on the solution. Best regards, The Hookah Lab Team
Mohamed A.
I bought from the hookahalab but I didn’t receive my order yet it is almost one month i Tried to contact them no one answered this is worst company ever 😡😡😡