The Hookah LabReviews of thehookahlab.com

Response from The Hookah LabFeb 7, 2025

Sorry to hear about the delay! We understand how frustrating that can be. While USPS is handling the package, we’d be happy to assist in any way we can. Please reach out, and we’ll do our best to help resolve this for you!

Response from The Hookah LabApr 9, 2024

I'm sorry to hear about your disappointment with the products you received. It's certainly frustrating when expectations set by advertised photos aren't met in reality. Have you considered reaching out to our customer support for your concerns? They may offer a solution or refund to address your dissatisfaction. If there's anything else I can assist you with, please feel free to let me know.

Response from The Hookah LabApr 9, 2024

I'm sorry to hear that you didn't enjoy the flavor. It can be disappointing when something doesn't meet our expectations. Hopefully, you'll come across something more to your liking next time. If you purchased the item recently, you might consider reaching out to our store support team. They may be able to assist you with an exchange or provide further assistance. Don't hesitate to contact us for help.

Response from The Hookah LabJan 4, 2024

Dear Dominique, your order has been shipped via priority shipping USPS and you were informed about it, we sent you the email with priority shipping labels. But your order may have been delayed due to the holiday period and unfortunately, we can not influence this and speed up the work of USPS and UPS delivery services. Best regards, customer service.

Response from The Hookah LabJan 4, 2024

Dear Khaled, We are very sorry to hear that you are having problems with your order, but you did not complete the age verification procedure, so we have had to cancel your order, and you have been informed of this. The age verification procedure is necessary and unfortunately, we cannot send you your order without it. The age verification procedure is very simple and you can complete it without any problems, please read more about it by clicking here: https://help.thehookahlab.com/en-US/articles/age-verification-94198. Best regards, customer service.

Response from The Hookah LabDec 19, 2023

Hello Angelina. You have canceled your payment on your previous order, even though your order was shipped. You provided an incorrect address, and we were working on solving the issue, but you chose not to wait and cancel your payment. Therefore we could not serve any further orders. Thank you for understanding.