The Honest KitchenReviews of thehonestkitchen.com

The website and Shopify ruin the entire experience. I switched companies after about 4 months. It takes so so so many clicks to set up or stop one subscription. And Shopify is a nightmare to go through every time especially when my fiancé and I share the same computer. A case of tech ruining a perfectly great brand. The fina straw was a bag of dog food sent with a rip that was TAPED OVER. Who sells something that’s been ripped for full price?!?! They did refund but it took over a week.

We have Labradors and have fed Honest Kichen for many years from various sellers. When my Labs quit eating the bone broth, gravy toppers AND the dehydrated food (base & w/meat)... there is something wrong. There was no odd smell... they just back away from their bowls...? I tried to call to talk to them, emailed and got generic answers. I canceled all of my auto ships. And, donated what i had to a local shelter... with a note about our experience. We are sad it came to this.

I have been buying The Honest Kitchen CAT BLEND INSTANT GOAT'S MILK from various sellers for a long time and have never had any problems with quality and shelf life. But now I received an invitation from TheHonestKitchen to buy this milk with a 50% discount and I bought 10 canisters in the expectation that it will last for the next 10 months. When the milk arrived, I found that the expiration date expires in 2 months. I opened one can and the milk had a rotten smell. ORDER 200000508277 Placed on September 6, 2023. The fact that the shelf life of milk expires has not been indicated anywhere. Before buying, I also called customer service, said I was taking a lot, but I was not warned about the expiration date. The Honest Kitchen refused to exchange milk for non-spoiled milk, motivating “the product you purchased was placed as a discounted rate as part of our summersale.....we are unable to proceed with an exchange or a refund". Please see the attached screenshot of this product, where no clear information concerning the expiration date. I believe that this is a deliberate deception of buyers in order to sell spoiled products. Looks like, it was stored in a warm place by the seller. I complained to BBB and got a response from Honest Kitchen. They agreed to replace the only one canister. The packaging says “we offer a 100% money back guarantee". It seems that the real name of this company is “Dishonest Kitchen".