Tandi W.
Highly Frustrated
I have contacted this company 7 times now with zero response. Somehow my package was marked undeliverable but to the wrong state. I have sent emails, live chat and facebook messages to no avail. My husband is a veteran, president of the American Legion and does nothing but help and support other vets. I wanted the products for him and to help other veterans. I’m extremely disappointed in this. Where is the customer service? How can you help vets if you don’t follow through with anything ESPECIALLY customer service. I’ve sent several screenshots of all transactions and yet nothing from your company.
Response from TheherocompanyDec 2, 2024
Hi Tandi - First and foremost we sincerely apologize for this frustrating experience. We have received your message on Tuesday and did reply the same day asking for confirmation of your mailing address. I know it can be frustrating when email responses are not received. We would be more than happy to ship out a replacement order to you but do need to confirm your mailing address first to prevent this from happening again. We will connect with you directly. Thank you so much for your support of Veterans and for your husband's service.