Jonas K.
No show appointment
Ordered test online. Arrived in timely manner. Took test and mailed off sample. Received email to schedule consultation. Provider texted me that he was running 5-10min behind. 50 min later got a cancelation and request to reschedule for another time.
Response from The Health Institute With Dr. Josh AxeAug 3, 2026
Hi Jonas, Thank you for taking the time to share your feedback. We're sorry to hear about your experience. We understand how frustrating it can be when an appointment doesn't go as planned, especially after you've already completed your testing and were expecting your consultation. We'd appreciate the opportunity to learn more about what happened and review your experience. Please contact our support team at [email protected] or call 878-295-8339 ext. 1004, and we'd be happy to assist you. Thank you for bringing this to our attention. We appreciate the opportunity to make things right. With respect, The Health Institute Team




