My favorite part of the program has been my check in's with my practitioner, Shannon. She has been such a delight to work with, very encouraging, insightful and helpful. I also really appreciate the endless amount of information that is provided online, the Facebook support etc. The program is very thorough.
Response from The Health Institute With Dr. Josh AxeOct 22, 2026
Hi Laurie,
Thank you for sharing your experience! We’re so glad your check-ins with Shannon have been such a positive part of the program. It’s wonderful to hear that her encouragement, insight, and guidance have been helpful. We’ll be sure to pass along your kind words to her.
We’re also happy to hear that you’ve found the online resources and community support valuable. Thank you for being part of The Health Institute and for taking the time to share your feedback!
With respect,
The Health Institute Team
ER
Eric
Not what I expected
I recently completed the Health Institute program, which cost approximately $7,000, and unfortunately, I walked away feeling disappointed and somewhat taken advantage of.
While I appreciated the monthly consultations and supplements provided, I feel the overall program is significantly overpriced for what you receive.
My biggest disappointment came at the end of the program. I expected follow-up blood work to evaluate my progress and see whether the program had actually improved my health. Instead, I was offered two additional months at no charge, followed by a $199 monthly fee, with blood work at the 3rd month. For an $7,000 investment, I believe follow-up testing should be included before the program ends.
I also found the initial sales process uncomfortable. Although the representative was very pleasant, the conversation eventually felt like a high-pressure sales pitch, with questions that made me feel guilty for potentially choosing not to invest in my health. I don't believe anyone should feel pressured into making such a significant financial commitment.
I do want to recognize Jade, who worked with me throughout the program. She was absolutely wonderful, professional, supportive, and genuinely caring. My disappointment is not with her, but rather with the structure, pricing, and overall approach of the program.
Ultimately, I believe the Health Institute needs to provide greater transparency, better value, and measurable results as part of its program. At this price point, I expected much more.
Response from The Health Institute With Dr. Josh AxeOct 22, 2026
Hi Eric,
Thank you for taking the time to share your experience. We’re sorry that the program did not meet your expectations, particularly given the significant investment you made and your hopes for follow-up testing and clear value.
We understand your concern about not having follow-up bloodwork included before the program ended. We can appreciate why you expected to review updated results as part of your experience, and we believe this is important feedback for our team to consider. We’re also sorry that your enrollment conversation left you feeling pressured. Making a significant financial decision should feel clear and comfortable, and we take your feedback seriously.
We’re grateful that Jade’s support was a positive part of your experience, and we’ll be sure to share your kind words with her.
We’d welcome the opportunity to continue supporting you and help you stay connected with our team through Longevity. The first 60 days are complimentary, should you wish to explore it. We recognize that this does not replace addressing the concerns you raised about the original program, but we’d be glad to help you understand what ongoing support may be available.
Thank you again for sharing your perspective. We appreciate the opportunity to learn from your feedback and hope we can rebuild your confidence in The Health Institute.
With respect,
The Health Institute Team
SG
Susan G.
My experience with this health company…
My experience with this health company has been very good! 👍🏼 Dr.Josh Axe and his team (Savannah in particular) clearly stated in videos and personal check in appointments their full support. I never felt like I was being scolded for not doing everything just like I should. Encouraged in every phase and given clear guidelines of what to expect. The supplements were not overwhelming like some companies and Longevity’s 120 is delicious! 😋
Response from The Health Institute With Dr. Josh AxeOct 22, 2026
Hi Susan,
Thank you for sharing your experience! We’re so glad you felt encouraged and supported throughout the program, and that the guidance helped you understand what to expect without feeling judged. We’ll be sure to share your kind words with Savannah.
It’s wonderful to hear that the check-ins and recommendations felt clear and manageable. Thank you for being part of The Health Institute and for taking the time to share such positive feedback!
With respect,
The Health Institute Team
MF
Memphis F.
Not getting much communication at all
Not getting much communication at all! They had a problem registering my kit and told me to ship it anyway and they’d figure it out because the supervisors were getting involved and they’d take care of my kit when it arrived, so I was informed they’d be on a thorough look out for it to arrive. Then they tell me they can’t find and lost it, and never communicated with me there was an issue with finding it till I called. Then when I called last week they said they’d get a supervisor to contact me, supervisor hasn’t contacted me. This was my second kit because I couldn’t draw blood on first so needed a finger pump and then they sent a THIRD TEST in the mail before they ever told me what happened to the second one I sent in!!! I feel like I am getting dragged along.
Response from The Health Institute With Dr. Josh AxeOct 22, 2026
Hi Memphis,
We’re very sorry for the frustration you experienced with your test kits and for the lack of communication throughout the process. We understand how upsetting it was to go through multiple collection attempts, send in your kit as instructed, and then have to reach out yourself to find out what happened.
Our manager spoke with you yesterday to hear about your experience and discuss what happened. We confirmed that the kit you sent in was rejected by the lab, and a replacement kit was sent to you. A team member also reached out yesterday to help support you.
We recognize that you should have been kept informed about the status of your kit and the reason for the replacement. We’re sorry that updates were not communicated clearly or promptly, and that the process left you feeling like you were being passed along without answers.
Thank you for bringing this to our attention and for giving us the opportunity to speak with you and provide support moving forward.
With respect,
The Health Institute Team
JR
Jones, R.
My Experience
Looking back at my four months, I was impressed with the experience and research that they've done. There were lots of great tips to help and recommendations that made my goals easier and successful!
Response from The Health Institute With Dr. Josh AxeOct 22, 2026
Hi Jones,
Thank you for sharing your experience! We’re glad to hear that the program’s research, tips, and recommendations gave you helpful ways to work toward your goals over the past four months.
We appreciate you being part of The Health Institute and taking the time to share your feedback. We’re cheering you on as you continue putting what you’ve learned into practice!
With respect,
The Health Institute Team
PK
Patti K.
Life changing
The best part of this program is the support that is readily available when needed. Whether its the live calls, the zoom calls with practitioners or the Face book group, you can always get the info you need. Also the portal has so much information and the videos with Doctors are inspiring.
The last 4 months has been life changing for me. When I joined, I had many health issues that were concerning. Since then I feel so much better and have much more energy. I look forward to the future and spending quality time with my family!
Response from The Health Institute With Dr. Josh AxeOct 22, 2026
Hi Patti,
Thank you for sharing such a heartfelt review! We’re so glad the support, live calls, practitioner Zoom sessions, Facebook group, and educational resources have been valuable to you throughout the program.
It’s wonderful to hear that you feel encouraged as you look ahead and make more time for the people you love. We’ll continue cheering you on as you put what you’ve learned into practice.
Thank you for being part of The Health Institute and for taking the time to share your experience!
With respect,
The Health Institute Team
JB
Jeanie B.
The program was helpful in providing support along the way
The program was very helpful in educating me on healthier eating habits as well as best food choices for me personally. Having a health practitioner was extremely beneficial to point out how to improve my digestion. The "classes" also provided lots of additional background on many health topics.
Response from The Health Institute With Dr. Josh AxeOct 20, 2026
Hi Jeanie,
Thank you for sharing your experience! We’re glad the program’s education on healthier eating and food choices, along with the support from your practitioner, has been helpful to you. It’s wonderful to hear that the classes gave you additional information to build on what you were learning in your individual sessions.
Thank you for being part of The Health Institute and for taking the time to share your feedback!
With respect,
The Health Institute Team
CM
Claudette M.
Healing Our Bodies
The leaders and employers of this Company legitimately care about our health and well-being. I feel like it's a ministry to them, as they help to point others to a healthy and prosperous life on this planet. I pray it pleases God our Creator, and He smiles.
Response from The Health Institute With Dr. Josh AxeOct 19, 2026
Hi Claudette,
Thank you for sharing such a heartfelt review. It means so much to hear that you’ve experienced genuine care and a sense of purpose from our team. We’re grateful that the work we do has been meaningful to you, and we appreciate you sharing your faith and encouragement.
Thank you for being part of The Health Institute and for taking the time to share such kind words. We’re honored to support you as you continue making choices for your well-being.
With respect,
The Health Institute Team
