The HeadShop Wigs LLCReviews of theheadshoponline.com

I purchased a wig from them. My insurance company and me tried to contact them. We called them, wrote emails multiple times, but no reply. I am very disappointed. I lost $400!

Very dissatisfied. I had ordered a wig last month. They failed to tell me it was back ordered. I waited almost a month. Very poor customer service and communication.

Terrible!!! I never received a status or my order and was asked to write a review of my purchases. After writing a negative review I then received order status that it shipped and shortly after that I received their comment to my review which annoyed them. Again shortly after I received an email that my order was cancelled. Not sure how they even do business. Their website is terrible for finding updates on yr order and the fact that they would cancel my order is disgusting. Ref yr reply I never asked to cancel my order

The photo of the wig I ordered is nothing at all like the product I received. It’s a mass of unstyled hair. My request to return was denied. Their calculation was that it was 6 business days since a late afternoon delivery, which should not count as the first business day. This happened during the Christmas and new years holidays timeframe. I am a chemotherapy patient. I cannot take this wig to have it cut and styled by a professional. We are in a pandemic and my being immuno compromised I just cannot take the risk. This company has zero understanding of customer satisfaction. If I could give 0 stars I would.

The wig I received looks nothing like the photo. The length is also not like the photo the ends are thin and stringy. It’s horrible! They charge your card before you receive your item. I know why now..I paid 165.00 for a wig I’m embarrassed to give my daughter-in-law who has cancer. Horrible!! Still waiting on customer service to get back with me on returning this item.. You did charge me prior to receiving the item. Also, I did not do a charge back but I appreciate you giving me the advice to do so.

Did not like the wig and could not return because of fine print on Louis Ferre wigs. It would be nice if you posted it to where a person could see it before purchasing. Will not buy his brand ever again>

I never received my order

I only give them a one star because you can't give them a "no star". Do not buy from this company.. customer service is horrible. They do not stand behind their return policy and are very rude and condescending when you try and reason with them.. color is not true, style is ok, but not as described. If you want to be out of $70.00..try..but I would save my money.. terrible experience..