The HeadShop Wigs LLCReviews of theheadshoponline.com

I own a salon I just recently started doing hair toppers for my customers so I don't know alot about them yet. I ordered 2 hair toppers it took a long time to get them, they were synthetic hair they were good quality, Clients liked them. So then I order what I thought was a human hair topper, I put in human hair toppers and the page came up they had hair extensions in between the pictures of the toppers I needed a ash blonde it was the only ash blonde color so i ordered it without looking at all the description so when I got it in the mail it was extentions not a topper. I didn't even open the package. I emailed them got the direction for the return it they said if they paid the return postage it would be $8.95 so I mailed it only cost $4 then I got a email saying I was charged a $28 return fee I tried to email pictures of how the pages were and what I saw.I was just trying to get them to understand how I got confused. At that point I wasn't even asking for the $28 returned I just was trying to get my point across. I was sent a email telling my they were not going to engage in that and dismissed me! I absorbed the $28 I am not passing that on to my client. Covid19 has effected everyone. You shouldn't take peoples money that are in the same boat as you. I will never buy from this company again there customer service is awful!!!! If you have a extra $28+$8.95=$37 you want to loose, you should instead give it to someone who needs it. Do unto others as you would want done to you! If anyone would like to read the emails that I sent and they sent back so you can make your own judgment feel free to contact me through this site Refrence to your reply: August 19, 2020 you charged my PayPal $104.57 on September 9, 2020 you credited my PayPal $76.49 that leaves $28.08 you kept for restocking fee. So I guess that means you charged me $8.95 for shipping you didn't pay for it. I don't kneed to say anything more the facts say it all you kept $28.08 I stand behind my review! And I have the facts to back it so if I wouldn't have paid the return shipping it would have been $28.08+$8.95=$37.03!

There is no accommodation made for Covid in their return window. Instead a denial this pandemic is still affecting post times.

Are you saying I lied ? I am calling the BBB. I call to ask If my return had been processed yet the women I spoke to was very rude and hung up on me.I still have not gotten my refund yet. I will Never buy from the headshop wigs again!