Touchstone Essentials, IncReviews of thegoodinside.com

Response from Touchstone Essentials, IncJan 28, 2025

Hi Olivia! We're sorry to hear you are not satisfied with our service. Our warehouse does not ship the orders until the next business day and ships with USPS if within the US. There were a couple of holidays that would explain some delay in delivering. Regarding the quality of your order, we would love if you could provide some more information about your order. Or please contact the support https://thegoodinside.com/contact so they can help resolve this issue. Thank you for shopping with us!

Response from Touchstone Essentials, IncJan 23, 2025

Good morning, Tessa! Thank you for your purchase and feedback! We're glad to hear that you'd have a positive experience thus far! Please let us know if you have any questions or concerns!

Response from Touchstone Essentials, IncJan 22, 2025

Good morning, Vicki! Thank you for your purchase and feedback! When using zeolite for the first time, detoxing the initial heavy metal load can take some time. Some folks notice a difference right away, for some, it takes a few weeks, while others never notice a difference (although, some folks notice a difference after they stop taking the product...and realize it was working for them and start taking it again). Not noticing a difference right away or at all doesn't mean the zeolite isn't working; everyone is different and feels different effects from a detox. Pure Body Extra (PBX) zeolite detox spray and Pure Body drops work to remove heavy metals and other toxins from the gut and cells of the body. As heavy metals and toxins are removed, the body can function at an optimal level. Through supporting the immune system, trapping free radicals, and helping to balance the body’s pH, you may find you have improved energy levels, a more restful sleep, improved focus and clarity, and an overall sense of well-being. As a natural mineral supplement, Pure Body Extra (PBX) and Pure Body are not intended to diagnose, treat, cure, or prevent any disease. Please let us know if you have any further questions!

Response from Touchstone Essentials, IncJan 17, 2025

Hi there, Thomas! Thank you for your purchase and feedback! Our Zeolite does help to remove heavy metals from the body. We have plenty of scientific data on our website for you to review, if you'd like. Each White Page can be found under the product page and there is a Science tab for more information. Please let us know if you have any further questions or concerns!

Response from Touchstone Essentials, IncJan 17, 2025

Hi there, Carol! Thank you for your purchase and your feedback. If you've emailed us, our support team typically responds to emails within 48-72 business hours, but we will absolutely get back to you. As we don't have many identifying features from this review, we'll just go over the most common scenario when you receive that email. Typically, that is due to an AVS error. It means that the billing and shipping addresses didn't match up and it was automatically rejected. Any funds removed from the account are refunded (if settled), otherwise they're voided. A refund can take between 2-7 business days, based on your banking timeline. However, any dispute filed with your bank would delay that refund from coming through, so we recommend getting in contact with us first before filing a dispute or chargeback. That being said, our company has plenty of happy customers and we make their feedback public so that you can see this isn't a scam. Rather, it seems to simply be an error in entering information. But once we respond to your email, we can look at your specific case and review it! Thank you again!