Touchstone Essentials, IncReviews of thegoodinside.com

Response from Touchstone Essentials, IncMar 3, 2025

Good morning! Thank you for your purchase and feedback! We're so glad to hear that you're happy with our products! Please let us know if you have any questions or concerns!

Response from Touchstone Essentials, IncMar 3, 2025

Good morning! Thank you for your purchase and feedback! We're glad to hear that we could make your order whole! Please let us know if you have any questions or concerns!

Response from Touchstone Essentials, IncMar 3, 2025

Hi there! Thank you for your purchase and feedback! We're glad to hear that you're happy with our products! Please let us know if you have any questions or concerns!

Response from Touchstone Essentials, IncFeb 28, 2025

Hi! We're sorry to hear your order has not arrived. Normally, when an order is marked as delivered but you have not received it we encourage you to contact your local courier company if they have additional information on the package. If they're response is that they did deliver the order we ask for a claim to be filed and emailed to us. If you are comfortable, please update your review to include your account or order information to help resolve this situation. We also replied to you via email several times, it appears. UPDATE: It appears that this order was replaced by our team once you contacted us to let us know that it hadn't arrived and the replacement was delivered to you.

Response from Touchstone Essentials, IncFeb 27, 2025

Hi Jennifer! ​Some folks notice a difference right away, while others never notice a difference (although, some folks notice a difference after they stop taking the product...and realize it was working for them and start taking it again). It's designed to be a gentle detox, unlike typical and unpleasant detoxing with other products. Since every person's heavy metal load and toxin load vary, everyone's experience will vary. Do not hesitate to contact support if you have any questions. Thank you for shopping with us!

Response from Touchstone Essentials, IncFeb 27, 2025

Hi Latesha! We're sorry to hear about your order arriving damaged and are sorry for the back-and-forth emails. Our packaging does not include bubble wrap and the bottles are known to arrive broken if the weather conditions freeze the products. Even though the order did not arrive frozen to you, it is possible it froze, broke, and thawed during the transit. Some folks notice a difference right away, while others never notice a difference (although, some folks notice a difference after they stop taking the product...and realize it was working for them and start taking it again). It's designed to be a gentle detox, unlike typical and unpleasant detoxing with other products. Since every person's heavy metal load and toxin load vary, everyone's experience will vary. Do not hesitate to contact support if you have any questions. Thank you for shopping with us

Response from Touchstone Essentials, IncFeb 27, 2025

Hi Sarah! We sincerely apologize for any inconvenience caused by our anti-fraud measures, which canceled your order. Our systems are designed to ensure the utmost protection for cardholders and our organization. If you are still interested in this special offer and our products, please be sure the card information matches exactly what your card/bank company have on file for you. Do not hesitate to contact support if you have any questions.

Response from Touchstone Essentials, IncFeb 27, 2025

Hi lesha! We're happy to hear you are seeing a difference while using our products. Do not hesitate to contact support if you have any questions. Thank you for shopping with us!