The Glow FairyReviews of theglowfairy.com

My product did not show up and Lauryn was very helpful in instantly organising a replacement. So appreciated, thank you!

My package was short a couple of items and customer service was quick to resolve my issues !! Such a great company !!

My order never arrived. I have been charged for the product and also indicated express delivery, 1 month has passed and I have not received anything. I have been contacting the company attached the screenshot of my payment, but no response. I believe it is a SPAM.

The duty and taxes into Canada are horrendous. This is the only out of Canada company that I order from that charges for this especially when the product itself is too much money. Won't be ordering again.

After reading about The Glow Fairy and seeing videos on YouTube I thought I would give it a try.Most of the reviews on Trustpilot are about customer service and not the product itself.Well first of all my order arrived quite quickly just two weeks thought I would wait longer so that was a nice surprise.I ordered the Glow Fairy face wand and The Glow Fairy body wand. Firstly I was shocked by how little product you get for your money! The face wand is the size of an average lipstick.The balm is lovely to apply no dragging on the skin and quite soft but does not last very long. The body wand is much bigger and chunkier and goes on nicely but after nearly 7 weeks of using the skin on my face and body look no different whatsoever.I was so disappointed but I suppose we have to try these products.So in summing up I would say very expensive for what you recieve and don't last long at all and by the way I was only applying twice a week as per instructions not everyday don't waste your hard earned money,not worth it.

The customer service department for the glow fairy was lightning fast responding to my email. After I had had trouble with a promotion code, customer service quickly resolved my issue. I am very impressed with glow fairy so far!

I made mistakes with my order and emailed customer service to see if they could be rectified. They had corrected the errors and responded within a few hours. One of the most seamless customer service experiences that I have had.

Absolutely dreadful experience with this company. Nowhere on their website (neither the US or Irish site) is it advertised that customs charges apply to orders being delivered to Ireland. In order to access my order I have been requested to pay an additional €22 on top the €151 cost of the order, €34 of which was paid to receive the delivery within the advertised 2-4 business days. The 2-4 days guaranteed delivery period is advertised on both US and Irish sites and a premium fee applies. The order was placed on 9 July and still hasn't been received, today is 27 July. When contacted, their customer service stated delivery is 10-15 business despite the 2-4 day guarantee advertised on their site, screenshots of which were sent to them proving the false advertising.