The Glow FairyReviews of theglowfairy.com

I found a coupon code for 50% off! When I went to checkout, I got a little too excited and pushed the buy now button instead of the one to add the code. I quickly sent an email to the customer service department. It was only about an hour later when I received an email stating that they went in and gave me the discount, and that I would be refunded to my card!

I would have scored zero if it was possible! This is a total scam, do not waste you money like I did. The product I received to diminish stretchmarks and cellulite never works and no improvement seen, not even after 6 or 8 weeks (as customer service I raised the complaint with recommended)! I livee in the UK and cannot even sent the rest of those awful sticks back as I will pay more in postage then the refund of the unused items! Total waste of money and awful customer service as they do not refund you the money after they sell you fake product! I feel totally scamed and robed!

There was a delivery issue with my order and I spoke to Lauryn, who not only resent it but as I was travelling remembered to message me to check if I was back and if she could dispatch it again - the service was amazing and she went far above what was expected. If all of the staff react like this the company is obviously doing something right - thank you so much Lauryn your prompt and efficient service was very much appreciated.

I had ordered products from Glow Fairy before and liked them. However, this time I ordered and used the wrinkle eraser patches and ended up with redness first, that then developed into really painful, badly swollen welts on my face. I reached out to customer support, with no success: 15 phone calls (nobody answers), multiple emails (no response), and even DMs on IG are met with utter silence. There seems to be no customer service at all, despite promises of 100% satisfaction guaranteed on the website.

I was very pleased with the quick response, Lauryn was very thorough and easy to talk I’m confident my problem was taken care of .

Customizing Service (the kind women helping me was Lauryn) is very nice and extremly fast. Seriously, minutes! Super simple! No complains!

CS responded quickly and efficiently! My issue was resolved immediately. Thank you! Can’t wait to receive and start using my products!

I had to fix my order & Lauryn was fabulous! She understood my problem & took care of it quickly without a bunch of emails back and forth.