Thomas Watson/Erica W.
They can’t seem to get an order straight.
I ordered twice through this company. The first order was for six decks of Oracle cards. Each deck was supposed to have 47 individual cards. When I received the decks after a long wait each deck was missing the same three cards. On my second order, we made sure everything was correct, although we don’t know why the three cards were missing. The second order was for five decks. I received the five decks after a long wait. I opened the first deck and although it had 47 cards, there were seven or eight of the same cards in multiples of five. I opened the next deck and it was the same thing only with different cards, after opening all five decks and sorting through them, there were five complete decks. What if I had sold the decks without opening them and checking them, somebody would’ve received five of the same seven or eight cards. I am waiting to hear back from them, although I’m not very sure based on other reviews that anything will be resolved. Before I received the second order, I ordered another 25 decks, however, because the second order was messed up I canceled the third order. I now have a credit of 800+ dollars from game crafters and wonder if I will ever get that money back because I don’t think I will order anything through them again because they can’t seem to get my order straight.
Response from The Game CrafterOct 8, 2024
We've attempted to obtain information from the customer regarding exactly which cards were missing from the first order they referenced, because we would need to verify that these cards were even included in the decks for this order. It's very possible that they were omitted by the customer, since each deck was missing the same three cards. The customer still has not provided us with this information, so we are unable to resolve the issue at this time. For the second order, the customer created one game that included all of the card decks and boxes, with no designation as to which cards were intended to go into which box. As such, the cards were packaged at random into the boxes. The customer could have used our embedded games feature to ensure that each deck copy was packaged separately, or they could have created a game that contained one deck and one box, then ordered multiple copies of that game. (We include instructions for all of this on our website, including step-by-step guides and tutorial videos, and are happy to answer questions via customer support.) However, they chose not to utilize this information or these options, and are now upset with the result. There's only so much that we can do from our end to assist. When a designer is creating their own game, there is some level of responsibility to ensure that they are following the instructions, asking questions when necessary, and proofing their printed components before placing their order. Also, if there is an issue, it's important that they respond to any inquries from customer support that will allow the issue to be resolved.