The Frye CompanyReviews of thefryecompany.com

I made a purchase of a pair of shoes online and then immediately after the purchase they emailed and said it was a final sale. What?! I never in a million years would ever purchase shoes with a final sale! Never. These people are crooks. Do not buy from this company! They emailed and said they will not allow a refund or exchange and on top of it added a website to sell my shoes online on thefryeexhange.com Lol what a joke.

I recently purchased a pair of boots from Frye & Co., mistakenly thinking I was buying from the iconic Frye brand known for its craftsmanship. What a disappointment. The boots I received were shockingly poor in quality, cheap materials, uncomfortable fit, and clearly stamped Made in China. They looked nothing like the premium leather boots Frye is famous for, and the quality didn’t even come close to justifying the price tag. It felt like I had paid top dollar for something that should be sitting in a bargain bin. To make matters worse, Frye & Co. charged me over $12 just to return the boots. Most reputable companies offer free returns, especially when customers are misled by branding. It’s insulting to be nickel-and-dimed after such a disappointing purchase. This company is clearly trying to cash in on the Frye name while cutting corners at every level. The experience left a bad taste in my mouth, and I will never purchase from Frye & Co. again. If you’re looking for authentic, well-made boots, avoid this company and shop directly from The Frye Company instead. Frye & Co. is nothing more than a knock-off operation hiding behind a trusted name.

This is a scam website mirroring the Frye brand. Fake Chinese products. Be shure to head for the official Frye website

I purchased a pair of Tyler boots in March. I wore them twice. Last week I went to put them on and noticed a large split in the seam in the middle of the boot. I contacted customer service. The emailed response was "Too bad. Here's a list of cobblers from Google. Good luck and thank you for shopping with us." I have been a loyal customer for 30 years. I still wear 90% of them. This is unacceptable. I will never ever ever purchase another item from this company. I used to brag on their quality. No more. The quality level is now subpar, to say the least. What a sad end to a formerly great business. I could understand it if I'd had them for a while, but that isn't the case. Do not shop from here. I don't even mind having older pairs resoled. I've done it multiple times. The boots were absolutely worth it. But they were old by that point. Not sitting in a closet for just 2 months. Go to Freebird, Red Wings, or even Bed Stu boots. Spend your money with a company that still backs their product.

They will scam you by saying their product is not able to be returned, and the shoes are no where near worth what they are selling them for.

Scam company, do not buy from them or you will get stuck with useless items that you can’t use and they will not take back or exchange. What kind of reputable company does not stand behind their product? Well, I learned the hard way. I will never Buy from them and want to put it out in the universe so that I can save you other consumers the heartache of using this worthless conniving company.

After spending several hundred dollars on a pair of boots that I saved up for, the base of the boots started splitting about a month into owning them. I showed them this and I explained to them that I needed a replacement pair of boots, but these were my only winter boots that I had currently and needed them for work. They offered a refund once I sent them back, which would take several weeks. They then said I could just buy a new pair of boots and then return the others for a refund (keep in mind I spent weeks breaking these boots and my 30 day refund to return is almost up). This means I would buy a new pair and by the time I went to return them most likely they would not accept it because I passed the 30 days. SCAM! Then I asked if I could return them at the end of winter/mud season and get a new pair at that time (maybe 60 days from date of purchase). They offered to give me until March 3 as a favor to me, which is four days from now. They acted like giving me four days more to return them with a huge favor. They ended up giving me a 20% refund, which is nothing. I am now stuck with a couple hundred dollar pair of boots with the base of them detaching. Their company is a scam. Do not buy from them. Worst customer service ever. I am a cancer survivor with a lot of medical debt and I saved up for these boots. They were a gift to myself that I’ve been wanting for over a decade. I finally bought them only to have this experience.

This should be ZERO stars. They charge you shipping for products that do not represent photos on their sight. Then they charge you to return the items that they falsely represented. DO NOT PURCHASE FROM THIS COMPANY. I tried to cancel be the item shipped and the lied and said it had shipped when I had verified that shipping had not begun.