thefreezepipe.comReviews of thefreezepipe.com

Had broke my stem very quickly after purchasing. Then my dumb ass dropped the Bowl onto granite countertop and it broke🤦‍♂️ I reached out via Facebook on one their posts… they quickly responded and told me email Customer Service They got back to me very quickly and were a great help! Totally my fault on the breakage. We are stoners after all 😝 They quickly sent me a very easy to use link that brought new stem and bowl up at 40% off. Which was not an expensive piece to begin with. So like $20 got me new stem and Bowl!! Good peep’s! Great Bongs‼️💯❤️

I have purchased 2 bowls, 1 bowl shattered in my hand, 1 has a crack. I thought I read in your general info that the glass is made of some durable material that will last. I don’t think it has even been a year since I purchased the freeze pipe.

I have contacted the company over 6 times with email and phone calls. I don’t appreciate being called a liar, when telling them the USPS doesn’t have it. I do not appreciate being told oh it was shipped; I promise you will get it Tuesday or Wednesday. IT has now been over 2 weeks since I ordered the pipe. I feel that it was only found (finally was shipped last night) when I told them if I did not have it Tuesday or Wed (today) that I would call and turn in a fraud charge with my credit card on them. They can’t be counted to tell the truth or even follow up on email. IT took 6 days to reply and their reply time sucks. I am truly sad that I was duped by a company in the US. The fact is even if the pipe is fantastic the bitter taste from your customer service will never go away. A truly pissed off customer and wishing I would never have ordered.

Great quality/price point glass! Build quality is good on the pieces I have purchased and customer service has been good with answering questions. Glycerin setups are good and didn't have any tight areas or sharp turns that are prone to clogging.

Good stuff good people

Easy site to navigate, cool ass smokewares. Just got the freeze pipe with a coozie wrap and cooling stone and about to order the bubbler blunt thingy. Very excited about having cooler smoking experiences=a very satisfied customer!

Great company. They will get back to you soon with any questions. 👍

Just ordered my first piece and I am super anxious for it to get here. Great sight, very descriptive and easy to navigate. Super stoked to have a smoother smoke!!!!!