Rob C.
The lack of response for my pre-sales…
The lack of response for my pre-sales inquiry solidifies a no-purchase stance from me.
TheFlightWall is listed under Appliances & Electronics.
TheFlightWall (theflightwall.com) has 231 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Showing 22 reviews with 1 star · Clear filters
Rob C.
The lack of response for my pre-sales inquiry solidifies a no-purchase stance from me.
Derek A.
Customer service abysmal - no replies to my 2 mails and product sitting in Holland for a week ... after traveling through Baix in the south of France ! So no product either ! Still waiting... Despite this I did receive the automatic mail asking how I found the product...
Response from TheFlightWallJul 15, 2026
Hi, Thank you for taking the time to share your feedback. We're genuinely sorry to hear that this has been your experience. My team has reached out via email to work with you towards a solution. Thank you, The FlightWall Team
Flash G.
It’s been 3+ weeks since my Flight Wall arrived & support has been non-existent. Wall arrived fine but I had connectivity issues so sent an email on 18/6. Received a message on 23/6 asking for the device ID - why don’t they have a record of this against my email order? It’s now 2/7 & I’ve had no further contact. I’ve sent multiple messages asking for help & there is no response. Clearly there is no support so I’ll be returning this device immediately.
Response from TheFlightWallJul 15, 2026
Hi, Thanks for taking the time to leave your feedback and I am sorry to hear you faced issues though I am glad we could get this resolved for you privately via email with our team. FlightWall Team
Consumer
Already a week of mailing back and forth to figure out what is the shipping country of origin. Wanted to know if extra customs and duties will come on top. No clear answer yet. They seem not willing to answer this question. Horrible experience. Will look at alternatives now.
Response from TheFlightWallJul 15, 2026
Hi, Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and did not receive the clarity you were looking for regarding shipping and potential customs charges. Our goal is always to provide accurate information, particularly when it comes to international shipping, and we're sorry that we didn't meet your expectations in this instance. Unfortunately, we're unable to identify your correspondence from this review. We'd genuinely appreciate the opportunity to look into what happened and provide the information you were seeking. If you're willing, please contact us directly through our support channels so we can investigate this further and assist you. We value your feedback, as it helps us identify where we can improve our communication and customer experience. Thank you, TheFlightWall Team
David H.
Came from china for starters - stopped working after a few hours. Contacted support a week ago and havent had a reply. Really great idea but shoddily done. Returning mine once they actually respond. I dont usually write reviews - but this has annoyed me so much that i have been forced to. I wouldnt have minded if they responded to my emails and reports, but it has been radio silence.
Response from TheFlightWallJul 15, 2026
Hi, Thank you for taking the time to share your experience. We're very sorry to hear that your FlightWall stopped working and you haven't received the support we aim to provide. We've searched for your correspondence but haven't been able to locate your email to be able to investigate what happened and make this right. If you could please contact us we would be happy to help get this resolved for you. If your device has developed a fault, we'll work with you to resolve it as quickly as possible. We appreciate your feedback and hope you'll give us the opportunity to turn this experience around. Thank you, TheFlightWall Team
Charles
Worked well for a week. Stopped tracking. Sent a message using the Report function 10 days ago. Heard nothing since.