FashionPassReviews of thefashionpass.com

Save your money and do NOT use fashion pass. I had placed an order on Feb 27 and it did not arrive until March 23rd. They would not extend my rental so I could even wear the clothes I ordered. So wasted $125 for nothing. Their customer service is horrible and they take no accountability for their mistakes. I will NEVER use this service again. Would recommend Nuuly or Rent the Runway over this trash company.

I signed up and initially it went well but unfortunately they hold the customer fully responsible for lost packages so there is nothing to do if it’s lost or stolen. You will still be charged. Also they often double charge in advance even if I am not using the 2x a month shipments. Quality over is poor since the items are rented so I would suggest to avoid wasting money here.

Horrible customer service. Nothing in my first order fit me, and the refused to give me a refund. Sizing options are not at all inclusive. Edited to add that after writing the above review, they did finally agree to process my refund.

Avoid like the plague!!!! Customer service here is non-existent!!! Save your money and use Rent The Runway or Nuuly! Not only are their clothes far better, but FashionPass held me hostage and continued to charge my card after cancelling my subscription services MULTIPLE TIMES. It was bananas! When I requested a refund and to cancel my account, they continued to not cancel my account and also refused a refund. On their website "chat" you have to ask to cancel your account 5 times in order to even be directed to their cancellation page. This is highly unethical and does not follow their written terms of service via their website. They actually as a business are suing Rent The Runway because they own majority of market share and are blaming their low quality business on "competition" vs. simply investing in great customer service. I would never use FashionPass ever again and they will likely go out of business soon due to lack of customer centric treatment.

I used to really love this company, but then they changed their membership terms. They charged me a fee when my membership was on pause and did not respond to emails sent to customer service for a refund. They used to be very responsive. They also don’t inform you when your pause is about to expire. No longer recommend this company unless you want to dispute the charges with your bank.

Negative stars. The clothes are well worn, smelled and when you try to cancel they hold you hostage and continue to charge your card for months. The styles are dated and most items aren’t available when you try to rent. Rent the runway or even vintage shopping is better than this company. Stay away!!

Do not use FashionPass. I wanted to pause my membership and they charged me for two more months anyways even though I didn't place any orders. They said my previous package was not returned, and when I complained they said they found the package but they still wont refund me for the previous unused months because that's their policy. It is such a scam. The cute items they advertise are never available and many of the items I did get were in poor condition, worn out with pilling all over the clothes, and they make it so difficult to pause or cancel your subscription. When I contacted customer service they won't actually do anything to help and just say it is policy and they cant give refunds. I would stay away, there are so many better rental options out there.

Do not use this service! I loved the items I’d get and returning was always easy. HOWEVER, I was charged $87 for a pair of earring I never even got a chance to wear because I wore my own personal jewelry. I had them in the return package, felt for them before sealing the bag, and then later in the week I see I was charged $87 for earrings! Now I’m down $87, no earrings, & cancelled the service. Customer service is dragging it out saying they need to check security cameras from the warehouse, contact fedex, blah blah blah. They’re not even offering me something in return for this charge! So upset and disappointed. I’m not an idiot I’m careful with jewelry and counted every piece of items borrowed before dealing the bag! Not worth the price and the risk of them losing things in the warehouse and charging you for it. - Alejandra I’d love to hear back from FashionPass on how they resolve these issues….