FashionPassReviews of thefashionpass.com

I did the $59 trial and returned all the items. When I tried to cancel memebership, they had already charged me for the next month. I contacted customer service and it was non-refundable. I do not recommend renting from this company.

REFFERAL CODE IS A SCAM!! First off I loved my order! So I sent out about 20 referral codes to my friends. My friend that told me she ordered and I emailed FashionPass and asked them about it. They took 5 days to answer but I let it go, so they asked for her full name and I gave it. They then came back and said she has used another referral code. Obviously I'm not going to email them if I didn't refer them and I wouldn't know their name. This was there response: Hi there, I apologize for the confusion here! Unfortunately, since your friend decided to use a different promo code instead of your referral code we're not able to apply that credit to your account. But please reach out if there is anything else I can help you with! XX, Melanie So basically they encourage you to refer but once your link gets them to the site they drop the loyalty like a hot cake and give them a better deal on there side so they don't have to pay you. Greed at its finest. I will be Canceling and going with another option. Also, checked with a few of my friends and 3 of them got their subscriptions from my link. To bold face say you offer them something better after they just got you business, wow! I will now spread the word about how you treat people that help your business. xx, MW

I have used fashionpass and loved it so much for 3 years. However, they have become extremely greedy with time and they have changed. They upped their prices over the years so you pay more for less service. They stopped having sales and started selling their clothes for insane prices, I no longer purchase anything. They never have the right sizes anymore and nothing is ever in inventory so even an outfit I do want, I wouldn't ever be able to get. What really got me was when they charged me $270 for a dress I returned and I had to refute the charge. They tried to charge for me a necklace I returned as well. I bought maternity pants and sent them back to get a different size and they were out of the size and never gave me back the money I paid for the pants and so I had no pants and left with an unfair charge. Most recently I ordered a top and pant free people set and only the shirt came with it. I sent emails and pictures and they are still wanting to charge me because they don't believe me. Too many sketchy things have happened and they are so willing to lose paying and faithful customers for cash grabs and it is giving scamming behavior. Will be switching to nuuly. So sad to no longer support this company but they have no morals, don't care about their customers, and look ways to steal money from people. Stingy, greedy behavior and it is super unfortunate.

Truly a Terrible experience. Most clothes I received were poor quality and they did not ship an item I paid extra money for to receive. I requested my money back for that item I never received and they would not give it back. Nuuly is way better with more options.

Charged for the full membership when there was a $59 rate available. Said I was not eligible but only after I hit submit. The form was grayed out and it was impossible to see that I was signing up without the discounted rate. Predatory form, and was told there is no way to get a refund, even 2 seconds after the form was submitted. Nothing has been ordered and no way to reach customer service. Incredibly limited hours.

I signed up with a first month 1/2 price, I contacted them regarding the process, when I needed to return the clothes by ao there was not misunderstandings. I also asked if There was a deadline to complete a cycle, they explained and I understood. The clothes did not Fit me well, i used 2 out of 5 items. I sent the clothes back but they charged me after four weeks of starting $125, I immediately tried to cancel and they said I could still use the other 5 items and the 10 items from the new charge. They said I had 3 days to complete all transactions, if I stayed active they would charge again for the next $125. I could not Even get the clothes on time. I asked for a refund and they dont even respond. I did not like at all thw fact that they have no phone number. Basically if you have an issue they can ignore it and I guess hope you go away. I am very disappointed DO NOT RECOMMEND Fashion Pasa.

I had an incredibly disappointing experience with FashionPass. I paused my account six months ago, and at the time, the email confirmation clearly stated: “If you change your mind and want to resume your membership, simply log in, go to My Account, and click ‘Cancel Pause’ from the My FashionPass tab.” Now, months later, my account was reinstated without my consent—even though I never logged in, unpaused my membership, or agreed to any terms. When I contacted customer service, they claimed my membership unpaused automatically after a set number of months, yet their own website states options for pausing for 1, 2, or 3 months. How does this add up? It doesn’t. I never received the so-called email they claim was sent notifying me of this change. Instead of helping, customer service gave me vague, unhelpful responses, refused to take accountability, or refund me whatsoever. It’s clear that FashionPass has changed its policies in a misleading and unethical way, prioritizing sneaky charges over customer satisfaction. I’ll be disputing this charge with my credit card company and will never be returning as a customer. Proceed with caution.

FashionPass has been an absolute nightmare to rent from. I was going on a winter vacation for the first time and as someone who lives in a warmer climate, I didn’t have many winter items in my wardrobe. I had seen all over online how great FashionPass was… so I decided to rent winter items for my trip. The clothes were cute, I’ll give them that. But that was all that was good. All the items smelled so strongly of chemicals that I was gagging trying to just try them on to make sure they fit. I ended up not wearing 3/5 clothing items because the smell was so miserable. When it came time to return the items, I returned all the items in their provided bag and sealed the bag with the adhesive strip that was on the bag. I took it to a Walgreens/Fedex drop off and from there it took 9 days to get to their warehouse in California. 9 days later I get a charge on my card for almost $600. Thankfully my CC company texted me and made sure it was a legit charge!! I went to my email to discover an email from FP stating my charge the for items I kept didn’t go through. I was beyond confused because I returned every single item that I had borrowed. After many emails back and forth they finally sent me a video of their warehouse worker opening my package. The package they opened looked to have been tampered with. It was scrunched down, folded over and looked to be half of the size of the bag I dropped off at Walgreens. The bag I returned was huge because it had 6 winter items in it and I only had enough space in the bag to barely fold over the flap and adhere it down with the adhesive that came on the bag. There was no extra tape or anything on the bag I returned. The video I got showed only two items being removed, which was so disheartening because I know I placed all 6 items in that bag. I have told them all of the information and even though they said they’d file a claim with FedEx and look into everything they are still holding me accountable and blaming me. I KNOW there are people out there who abuse systems like this but that is not me. I returned everything, followed their instructions to a tee, gave them all the information that I have but they refused to do anything. Someone at FedEx tampered with that bag and stole the top items but they clearly don’t want to go through the effort of proving I am right. I told them to at least get the video footage from Walgreens and compare what my bag that I dropped off looked like to the bag that they received at the warehouse, but they won’t. SAVE YOURSELF THE TROUBLE AND NEVER ORDER FROM THEM. It’s a nightmare. And their customer service sucks. You can only get ahold of them through email so nothing can even get resolved quickly because you’re waiting for hours in between each email. I’m telling you now, just buy the clothes you need!