FashionPassReviews of thefashionpass.com

Jade was absolutely incredible! I had an issue with one of my returns and she truly went above and beyond to listen to my needs and follow through on the problem and find a resolution. Never along the way did I feel like I needed to keep asking for a follow up, I knew she would help me and I really appreciated her excellent customer service! I love everything I rent from here!

Always super extremely helpful and top tier service! Thank you so much for always helping!

Christina was great! I was frustrated with a delay and Christina was able to promptly and thoroughly help me fix my issue. My experience turned from almost not using Fashion Pass to being even more of an advocate. Really appreciated this service!

Christina was extremely helpful, efficient, and quick to respond! I accidentally ordered the wrong size and realized it after I had already placed my order. I emailed customer service, and Christina responded quickly each time and was able to switch the item for me in time! This literally made my day, especially because great customer service can be hard to find these days. Not only did Christina help me and save the day, but she also followed up afterward to make sure I didn’t need anything else. That extra touch really stood out to me! I’ve already recommended FashionPass to multiple friends—not only because of the amazing price point, but also because I constantly receive compliments whenever I wear the items. Now, I’ll be adding that their customer service is truly 5 STARS! Thank you, Christina and FashionPass! You all rock! ⭐️💖

I ordered the same week as my vacation for the first time and the website is super simple to navigate. I was so happy that the items I wanted were in stock and came 3 days after I placed my order. Everything fit perfectly and I am super excited to get my next order. I could not recommend FashionPass enough! They even reached out to me a few days after I received my clothes to see how my experience was going, which I appreciate. They care about their customers no matter how big the company is.

I am truly enjoying Fashionpass. I love that I can rent 5 clothing pieces and an accessory twice a month. The clothing is super cute and arrives fast, like 3 days! To send it back, just put the clothing in the prelabeled bag and drop it off at the closest FedEx drop off location, which in my case it's a dollar general. And to make things better, the customer service is top-tier.

FashionPass customer service is consistently top notch. I recently had issues with my package and the courier delivering it to the wrong location resulting in a missing package. The team at FashionPass quickly responded to me with a stepwise approach at an attempted recovery and even refunded a portion of my monthly payment for the days I missed service. They are friendly and customer focused which is why I will always be a return customer.

I love FashionPass and their customer service team is probably the best I’ve ever worked with. On the rare occasion I’ve needed to reach out, they’ve resolved the issue in a timely manner and the interaction is always so friendly and positive. I love being a member!