FashionPassReviews of thefashionpass.com

They claim to have no received things that you’ve sent back and they charge you hundreds of dollars for worn items that aren’t worth a fraction of that price. Whether it’s fraud or incompetence, I don’t know. But I would steer clear.

Clothes in poor condition. Blazers were shrunken and warped. One smelled. When one item was forgotten in the return and sent the next day separately (after refusing a prepaid shipping label)- they would not waive the charge for the item (almost $300) even though it was one day. I understand it’s an auto charge but it has not been almost a month and I have yet to be refunded. Their correspondence team is slow and frustrating to deal with. Will never ever use them again unfortunately. I was looking for a new company outside of Nuuly but will be going back.

Very disappointed. Tried fashion pass after a friend recommended them. I signed up, paid the membership fee, placed an order and waited for my clothes to arrive. I received an email that the package was delivered- but I never received the package. I reached out immediately and customer service has been unprofessional. They repeatedly tell me “their business has a lot of liability” and to wait 3 days. It’s been over a full week and no clothing and no refund and no explanation. I’ve emailed repeatedly to please cancel My membership and refund my money since I never received an order. Do not recommend them at all

Fashion Pass feels like a scam. They hit me with hidden fees and charged an “extended rental fee” before my month was even up, just because I swapped a few items instead of the full order. They automatically purchased the items without clear warning. They’re often out of sizes and have limited options compared to other services. Super disappointing and I won’t be using them again.

My item is missing and they wont send it or respond to my emails. Additionally, all of my items smell like perfume and are in disgusting condition

If I could give it a negative star I would! I contacted them because I had a 30.00 TShirt that I had transfers to the next order but decided I did not want to continue my subscription- my size was always out of stock and the options just weren’t that good. They assured me that since I cancelled, my card would only be charged for the cheap shirt (everything else was returned). I come home from vacation to see that they have tried to charge my card multiple times for obscene amounts, far exceeding the cost of the shirt. Luckily my bank declined but now they want 137.00 for a 30.00 shirt- not happening. Do not use this service. After this happened, I did some research and it seems this happens all the time.

Horrible customer service. No one will get back to me. My package went missing on its way here over a week ago and Ive sent 3 emails and have heard nothing back from them. They dont care and they lock you into your membership. I can't cancel this subscription because I technically am "renting items" meanwhile I haven't received my items. Disgraceful.

First experience was really good. Second was terrible. Awful customer service. Clothing is old, smelly and worn out. They are unresponsive and do not resolve their customer service issues. Offer no solutions. Terrible. Will never recommend or use again.