Rachel S.
Incredibly cute clothes and kind company
I’ve been using fashion pass for a few years now and absolutely love it. The brand options are amazing and gives me the opportunity to wear so many things that i am so excited to wear but don’t think it’s practical to buy. The company is accommodating, kind and helpful. The team responds so fast if you ever need to contact them and are so sweet and lovely. When you place an order they are on it so fast and get it sent out super quick! And it arrives to your home with quick shipment. Makes it so easy to rent out multiple hauls each month so you can really get your moneys worth! This is not a usual thing obviously but thought it was worth noting just to show the ethics of the company and just how well they treat customers; i left some cash in the pocket of a dress i returned and instantly figured it’d be gone forever. Just in case i reached out and explained the situation to the company and a gal got back to me immediately saying they would look into it right away for me as soon as they were back in office on Monday. I didn’t need to follow up at all, first thing on Monday she got back to me saying they found the cash and refunded the amount to my card so i could get the money back immediately. The gal was so sweet and understanding too. It just meant the world that she cared enough to resolve the problem so quickly for me. I’ve legit never had an issue with the company and they’ve actually gone out of their way to make sure I’ve had a great experience with all my items and especially in this situation that i didn’t lose the money and got it back asap. I HIGHLY recommend anyone using this to rent clothes! I’ve gotten to wear so many cute things i never would’ve gotten my hands on if not for them! 10/10!!! <3



