FashionPassReviews of thefashionpass.com

If you are a larger size, there is NOTHING to order.

PLEASE NEVER RENT FROM THIS COMPANY!!! They claimed I failed to return a dress that I in fact packaged in my return and charged me for this $300 item. Customer service only told me that and I quote “I should check around my closet.”. They didn’t notify me of this purchase or verify. Customer service was HORRIBLE and not easy to get in contact with. My credit card company will no longer dispute this payment. I gave fashion pass my information regarding the UPS drop off date and time and they claimed it simply wasn’t in the package. Meanwhile, nuuly has been a night and day difference, so so great. Please never give them your money, they will take it and run.

They charged me for items I returned in full before the due date. Extremely hard to reach anyone. Filed a credit card dispute and complaint with BBB in meantime.

Truly the worst customer service experience I’ve ever had. Fraudulently charged me, had to disputed with my credit card company, and then had me back-charged by claiming I never canceled my membership when I had. I’ve enjoyed using Nuuly and find their clothes to be better quality and their customer service to much more helpful, honest, and professional. I would never use this service again or recommend it to anyone that I know.

RUN AWAY THEY WILL CHARGE YOU FOR ITEMS YOU RETURNED!!! They charged me for an item i shipped back and refuse to admit fault and give me a refund.

This company keeps your money because they tell you that you did not return the item when you know you did. No matter what you tell them or that you show in your cart it has been returned they tell you it has not. There's no research no investigation into the people that check the package when it gets to Fashion pass. I've read loads of reviews stating the same thing. They are out to take your money or they have dishonest people working for them that are taking the products and saying the customer did not return them

terrible - clothes SMELL and are tacky as all hell. wrong shad eof colors, wrong fit... they also wouldnt let me cancel without charging the full month even though i informed them i wore nothing and returned immediately. shitty overall

Terrible!!! The outfits sent were duscusting. The dress was torn . DO NOT use this company!!