FashionPassReviews of thefashionpass.com

So kind and helpful! I have had an excellent experience with the FashionPass brand through both the quality of items and the customer service. Cannot recommend them enough!

I wanted to take a moment to share my incredible experiences with FashionPass customer service. Every time I've reached out for assistance, I've been met with exceptional service. FashionPass truly has one of the best customer service experiences I've ever encountered, and I am deeply appreciative of their support!

Fashionpass customer service is 12/10! They are quick, they’re always helpful & it is one of the best parts of FP!

Any clothing rental company can supply excellent brands and goods but they don’t always nail the human aspect of buying and selling. I am in customer service (I am an account manager for a software company so I am keen on company representation) and FashionPass has provided the most outstanding customer service I have experienced with any company period. Jessica and her team are a pleasure to do business with and I always felt so taken care of! You guys run a great company! And the customer service reps really make the experience valuable. Anytime I had a question someone text or emailed me back promptly with explicit directions of how to accomplish what I was trying to do with my account. I knew an actual human being was on the other end of my inquiries and not a bot. Makes a huge difference!! Clothes I rented were great, the return process was easy and putting my account on a brief pause/cancellation was very straight forward. Some companies make it very difficult to do this and for a very great reason (purchasing a home) I had to freeze subscriptions for a while. I can’t wait to come back and continue renting clothing from Fashion Pass.

I’ve really enjoyed renting from fashion pass! I’ve had a subscription for over a year and have not experienced any issues until today when a dress arrived with a broken boning, however Sam on the customer service team via text solved my issue so quickly, she was super helpful, nice, and very efficient! Great customer service and great resolution should you experience any issues. Can’t recommend fashion pass enough!

Much better service. Company very responsive to my concern and took care of problem. Happy New Tear.

I used Fashion Pass for my bachelorette party and going to rent my dress through them for my courthouse wedding! Everyone should take advantage of this amazing opportunity! They have the best brands, most stylish clothes, and it is all very reasonably priced. I have interacted with customer service twice and they are SO sweet, polite, helpful, and accommodating. Fashion Pass should be proud that the people representing their business are so wonderful and I am so happy to give them my business. Thank you so much for making it easy/affordable to get new clothes for such important events! If you are thinking about renting from Fashion Pass don’t hesitate, just do it!

Great clothing rental service for everyday, work or special events. Recently got some great pieces for a bachelorette. But beyond that, their customer service is fast, and VERY helpful. Shoutout to Pearl who was able to assist me, she rocks!