FashionPassReviews of thefashionpass.com

I am on my first month, second order, so I'll update if things change but so far the service has been incredible. I chose Fashion Pass over the other options because their inventory seemed more "me" than the others - a lot of color and fun patterns vs standard Nordstrom vibes. (No shade!!) I am using Mounjaro so the clothing rental is great as I drop sizes. So far, even at an XL, I have not had issues with finding things in stock for me to rent and I've also been trying out some things I'd not normally wear so it's been fun to have the freedom to experiment. They ship from California and I am across the country in Maryland, I have never done expedited shipping but both orders have arrived to me in record time. I also ALWAYS recommend taking the time to return these rental service packages to a Fedex Dropoff Location to have it scanned in & save your receipt. It only took a few hours for my next order to be unlocked doing it this way.

Melanie was super helpful with customer service. She was quick to respond and very friendly. I appreciated working with her and gave me a better feeling about Fashion Pass working with her.

I recently had an urgent situation where USPS lost my package, which I needed for an out-of-state wedding. Maya went above and beyond to resolve the issue. She unlocked another shipment which was then delayed again! Thank you holiday shipping. Maya was exceptional the whole way through. She checked in on me and personally followed up with the carrier to ensure it was shipped directly to my sister's house in LA where I was flying into. Her exceptional service and constant updates throughout the process were truly impressive. Maya's dedication is the reason I will continue my subscription with Fashionpass. I love the heart behind your business and will always be a big fan. Thank y’all!

So far I’ve had a good experience with FashionPass. I received my order on time and the clothing was in good condition. A customer service rep reached out to me to see how my experience was as a new customer, which was a nice touch.

FashionPass has been such a blessing! Being a mom the days or nights that I have for myself to go do something out of the norm I was looking to buy an entirely new outfit, now I can rent for these occassions and rent things that I may never have the ability to purchase on my own! It is truly amazing!

FashionPass has been an absolute game-changer! Their clothing options are amazing, with many stylish pieces that keep my wardrobe fresh and fun every month. I have the highest package, and it's easily worth every penny. Plus, their customer service is top-notch—super responsive and always helpful. I love picking out new looks each month and switching things up. DO IT!

Great customer service… had a pretty sizable issue that customer service worked out for me. Though I should had never dealt with the issue to begin with— it’s part of business and things happen but the CS team — amazing thanks again

Every time I text Fashion Pass customer service I get a thorough, friendly and helpful response within 24 hours. Even more, they’re always helpful and offer a clear answer or solution. It’s such a relief compared to so many others out there to have a humanized and personalized reply :)