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FashionPass (thefashionpass.com) has 391 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
Also known as
thefashionpass.com
Website
thefashionpass.com
Category
Clothing & Underwear
Location
Los Angeles
Listed on Five Star Index
2026
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The company replied to 5% of reviews.
Latest
Most recent review: October 2026.
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Recently I had an issue wit returning the package. Usually, once I return at FedEx I'm able to order within the next couple of hours. When I brought this up to CS, Melanie was really on top of it! She sent an initial e-mail apologizing for the inconvenicene. I thought after two days she would have forgotten or just let my problem rock. But she didn't forget! She fixed my problem QUICKLY and I was able to order 2 days later. She was kind and responsive and I am REALLY impressed with the customer service I've received with FashionPass
UV
Ursula V.
FP 5 stars! Why I’ll Never Panic About Outfits Again!
FashionPass is seriously a lifesaver! I’ve been renting from them for a long time and they never disappoint. Whether I’m heading to a country festival, an EDM show, a fancy gala, a baby shower, or even a ‘bride-to-be’ event, they always have exactly what I need. Their selection is amazing — so many cute, trendy options for every kind of occasion, even those one-time events you don’t want to spend a ton of money on.
Shipping is super fast, sizes are almost always available, and the reviews from other renters with measurements and sizing tips are a total game changer. Honestly, following their advice makes it nearly impossible to pick something that doesn’t fit.
Also, I have to say, the way they pack everything is perfect. It’s so neat, organized, and ready to go that when I’m traveling, I just grab my pink bag, toss it into my suitcase, and boom, done!! No extra packing stress, no scrambling around last minute.
And listen, if you fall in love with a piece (which you will!), their member discounts are seriously amazing. Plus, when they have their big sales, you better grab what you love ASAP because it goes fast. FashionPass has saved me so much money, kept my closet fresh, and made getting dressed for any event actually fun.
Highly recommend!
Ursula Versace
KR
Kristen
A few glitches with my order were…
A few glitches with my order were handled seamlessly. Fashion pass went above and beyond to make a great experience for me. I highly recommend reaching out to their customer service team for any issues- they move mountains to make sure the customer is happy. Nice to see a business that places value on customer service these days. And the products are great too. This is a great service for anyone on a budget, or anyone concerned about sustainability. Cannot say this enough- 10 out of 10!
AS
Amanda S.
The Ultimate Girls Hack
I’ve been using FashionPass since 2016 and honestly, it’s such a life hack. It helped me avoid impulse spending a ton on outfits for college date parties, and now it’s my go-to for weddings, bachelorettes, and work/conference fits. I love renting bold stuff I’d probably never normally buy, plus classic staples and denim I sometimes end up keeping (at their discount)! They carry all the brands I’d want to shop and the customer service is amazing. Can’t recommend it enough!
AM
Amanda M.
Fashion Pass has been amazing !
Fashion Pass has been amazing. My order get delivered in 2 days. So quick! I have had so many wedding and trips this year, its been great to be able to rent a variety of items. I also have been getting stuff to wear to the office. All the items are great brands that I probably wouldn't normally buy. 11/10 recommend.
SV
Sara V.
I love fashion pass
I love fashion pass! The clothes are so so cute and all the people that work for fashion pass are friendly, helpful and always fast to get back to you! I’m really pleased with fashion pass
RE
Reb
FashionPass was amazing while pregnant!
FashionPass was so easy to use and had so many amazing options! I even used it when I was pregnant in my 2nd and 3rd trimester and still found great clothes!
CA
Christine A.
Amazing customer service
Amazing customer service. When items I really wanted to rent were out of stock, Lexi and Courtney have made sure to keep me on the list and let me know when it was back in stock. They made this experience so easy for me. Clothes fit perfect and are expensive items for just a small membership fee! 10/10 recommend and I will continue renting from this website!