Barb
Super fast service
I placed the order on Monday, the paper arrived on Wednesday. Can't ask for more than that!
In 2001, brothers Eric, Richard and Garrett Browning took their love of fabric, their experience in the industry, and their business acumen to create a new store that would elevate the selection and level of service available in the St. Louis area. They knew what customers were asking for great access to products, and customer service built just for me.
The Fabric Co. (thefabricco.com) has 184 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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184 approved reviews, newest moderated first
Barb
I placed the order on Monday, the paper arrived on Wednesday. Can't ask for more than that!
Cheri W.
I've been waiting a few weeks for my wallpaper border to be delivered and checking daily for messages. I had to open my Pay Pal account to find that my money had been refunded. Disgusted.
Response from The Fabric Co.Sep 5, 2015
Hi Cheri, We apologize that you are disgusted. We sent several emails to you to let you know about the issue. They must have gone to your spam folder or got lost. Live.com emails tend to do that. If there is anything we can do down the road let us know. Have a great Holiday weekend, Jim
Kirk R.
I have been ordering from The Fabric Co. for several years, hundreds of yards of fabric. The owner are the best, they really know how to provide customer service, they are honest, trustworthy and very helpful.
Krista N.
I found my way to The Fabric Co. via an internet search for a jacobean fabric. I requested a sample of a fabric for drapery and asked if they could recommend coordinating fabrics to match. Here is where they began to exceed my expectations. They asked questions about the project, asked if I could send photos of the room where drapery was to be utilized and then sent several gorgeous fabric options in a very timely manner. Additionally, when I ordered the fabric, they responded with confirmations and updates within 24 hours and my fabric was shipped directly to my drapery maker. A handwritten thank you note with a receipt arrived today. They are now my go to place for all of my fabric (and wallpaper needs). They are truly all about customer satisfaction. Highly recommend!
Laura W.
When ordering online, there is always some hesitation as to the product, service and delivery. Well, everything exceeded my expectation. The wallpaper is exquisite in person. I couldn't see the shiny gold online, but seeing it in person added so much more elegance to the paper, and ultimately my husband's office. As far as service, again, it was quick and I received follow up emails as the site indicated. Lastly, the delivery date was set and it was delivered on the date. From the ordering time to delivery is was less than a week. Yeah! I will order from this site again. I'm already looking over the site for some fabric. I will be recommending this company/site to other DIYers.
Elizabeth B.
I know wallpaper is hard to find nowadays, but $60 for 30 feet of a wallpaper border seemed a little high. However, when it arrived I found that it was even more beautiful and high quality than the pictures online could convey, now I cannot wait to see it up! wow!
Mz. D.
I have ordered from this company about 3 or 4 times. This is the only place that I can find a particular type of wallpaper. The company is great, the products are great and the customer service is great. My only problem is that when they do have promotions, it is never any products that I am interested in. I have asked for discounts and I was given 5% off. I would have given them 5 stars but 5% off of $150 is not really much of a savings. Other than that, everything is great.
Wayne O.
Ran out and ordered some rolls to finish and we received them in about 5 days with three days shipping time. First rate service.