Bill L.
FAST delivery, but it didn't stick
First time buying wallpaper online. Good selection, very fast delivery. But I've used prepasted wallpaper many times before; this is the first time it wouldn't stick. That's a little disappointing.
In 2001, brothers Eric, Richard and Garrett Browning took their love of fabric, their experience in the industry, and their business acumen to create a new store that would elevate the selection and level of service available in the St. Louis area. They knew what customers were asking for great access to products, and customer service built just for me.
The Fabric Co. (thefabricco.com) has 184 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Showing 7 reviews with 3 stars · Clear filters
Bill L.
First time buying wallpaper online. Good selection, very fast delivery. But I've used prepasted wallpaper many times before; this is the first time it wouldn't stick. That's a little disappointing.
richard C.
Would love to rate this site however I have yet to receive the samples I ordered several weeks ago, Dont look good so far...
Response from The Fabric Co.Feb 17, 2015
Hi Richard, I checked into your order and it was placed 10 days ago on the 7th of February. Did you place another order with us several weeks ago? I only see these two for you. If these samples don't show up this week email us at [email protected] and we will get another set out to you. Best, Jim
donna S.
I was thrilled to find that the shipment of the 2 additional rolls of wallpaper that I ordered on Monday....were here already on Wednesday. However when I took them to the job sight....OH NO! both rolls were damaged. The ends were smashed and all wrinkled. What could I do. I have already delayed the job...as I had underestimated on the measurement due to the irregularity of the wall heights of this old and very out of plumb Victorian. I called the company....spoke with 3 different people who advised that I ship it back. FORGET IT. I am already late as it is. I told them that I could cut off 90 inches of each roll and make it work...but I would need compensation to ever order from them again. The Fabric Company blamed it on their supplier who mailed the shipment in a plastic bag, the same type you would get when ordering a sweater. Why didn't this come in a box. They were charging me 10.00 shipping. Why not do it right. Now I am made to take pictures of the damage and email them to the Fabric Company...who will then....try and recoup from UPS....meanwhile.... I WILL NEVER ORDER WITHOUT A GUARANTEE AGAIN !!!
JEAN
It was difficult to track down a "fat" cording that matched the colors desired, but this company has a great selection. It took a week for the product to arrive, but when it did it was slightly damaged. I called the company to try to get it replaced, which they finally agreed to do after numerous calls and not calling me back when they said they would. Then I was told that I would received it by Monday as requested since my project had already had problems and was delayed, but today is Tuesday and I still have not received it. There was no email to tell me the status of it. That's where I currently stand. :(
Theresa C.
We are trying to work with one of the double rolls and we will return the other one
Response from The Fabric Co.Aug 7, 2014
Hi Theresa, Thanks again for shopping with us. Sorry the finish didn't work out for you. Anything we can do to help let us know. For future reference we do send samples out. Best regards, Jim
Barbara B.
I ordered topper for around my ceiling. I got 2 double rolls of wallpaper
Response from The Fabric Co.May 23, 2014
Hi Barbara, After reviewing your order 2 Double rolls were purchased. If we can help in getting you the correct product please contact us. Regards, Jim
Robin S.
product was not as order ,order pre pasted got on prepasted should be advertized
Response from The Fabric Co.May 23, 2014
Robin, please contact us if we can help in anyway. Thanks, Jim