thecuminclub.comReviews of thecuminclub.com

Makes it impossible to cancel with misleading giant tree of a menu, refuses to honor subscription cancellations or answer emails, repeatedly bills me fraudulently.

The pictures show great "authentic" regional Indian cuisine. The box actually contains tiny packets of all dehydrated ingredients - the site makes no mention of either of these things. There is supposed to be a money-back guarantee. I was so disgusted I didn't use any of them. I informed customer service I wanted a refund and didn't use any of their products, and they refuse to send a shipping label or issue a refund.

I ordered from The Cumin Club and the food is mediocre, at best. When I signed up for a subscription I did not see a way to select the frequency of my subscription. Apparently it defaults to biweekly. You are able to skip a delivery, which I've had to do on several occasions. The FAQ says you can change the frequency of your subscription on the Subscription page, but there is no way to change the frequency. You can change your address and you can change your payment method but not the frequency. So I decided to cancel. I was already signed into my account but the system asked me to sign in again. So I did, and my password wasn't recognized. There's no way to change your password, either. I initiated an online chat and sat for 20+ minutes waiting for a response which didn't come. I used the online form to request my subscription be cancelled. I have no idea if it will happen. There is an email address listed so you can reach them that way. I am beyond displeased with the way this company operates, and if this is their idea of a successful business model, I suggest they think again.

I placed an order for a package on January 1st, 2025, paid $120 for my meals its January 18th, 2025, with no package received. Not only did they lose my order, but when I asked for a refund, they promised to resend the shipment and they used the same UPS tracking id for reshipment which was already lost in the first place. This is beyond frustrating – worst experience ever, and I will never order from here again

Ordered a shipment, it never arrived and icing on the cake they refuse to acknowledge the mistake. I even mailed them the UPS receipt. Worse customer support ever.

Worst experience ever - I placed a subscription order and they charged me but inspite of calling them several times - my order never arrived

. I placed an order with this company. Waited over two weeks for an item to restock. Setup a subscription and waited. They sent me someone else's order. It took them days to send me a return label and they promised to send the correct order. Here we are over a month later and they refunded my money silently without even fulfilling their promise.