Eddy
Incredible Chocolate and Outstanding Support
I have been buying Conscious Bar chocolate for about a year now. We've placed about 8 orders in that time. The chocolate never disappoints. It's always consistent, and always delicious. The fact that it's made with only a few simple ingredients (and no added sugar!) is the best part. We can eat it guilt free, and even feel good about giving it to our young kids too. The service has also been top notch. I've reached out for support a couple of times. Once because I mistakingly typed in the wrong email (oops). They fixed it quickly. The most recent time I reached out was because they accidentally sent me the wrong items in my order. I ordered 12 bars of the Orange Blossom and 12 of the Smooth Dark Chocolate, plus two other bars in other flavors. They gave me all Smooth Dark Chocolate instead of the Orange Blossom. I reached out and showed a picture. This was after their Black Friday sale so they were obviously moving fast to get out a large amount of orders as quickly as possible. Not the end of the world, and I wasn't upset about it. But I did want it corrected. Within a minute of me reaching out (seriously!), Daniella with customer support responded and apologized and told me it was being escalated and would be resolved asap. Within 15 minutes after that, I received an order confirmation with my entire order again, but for free. Daniella responded and apologized again and told me to keep the incorrect order as an apology. They truly went above and beyond for a simple packing error. They stand by their product and I will continue to buy (and recommend) Conscious Bar chocolate for years to come.