The Cheesecake FactoryReviews of thecheesecakefactory.com

It was very nice but I really think that this organisation have messed up a bit because they take on too many reservations. It took an hour to get our seats but this wasn’t all their fault because some little sodds took our seats but the staff were so nice they got it sorted but come on the cheese cake factory do better just don’t bite off more than you can chew.

The Cheesecake factory,Aventura Mall, Florida I am writing to express my disappointment with the service my family and I experienced during our recent visit to your restaurant. We were looking forward to enjoying a nice meal together, but unfortunately, the staff completely forgot to serve my youngest daughter’s meal. I havde to remind dem. They had to ask again what she had ordered.By the time her food arrived others food was cold and the atmosphere at our table had turned sour. This oversight and delay significantly affected our experience. Frustrated and dissatisfied, we left the restaurant early without finishing our meal. I hope you can understand how disappointing this was for us, especially as we were expecting a pleasant dining experience. I ask you to review what happened and ensure that such issues are addressed to improve the service in the future. Kind regards, Aslani Berner from Denmark

We had a 12:15 reservation for brunch yesterday at the Ross Park Mall location. Two of our party of three did not receive the correct meal. We waited and waited and waited and were finally brought a horrible version of a benedict that we have had there several times. Why are they not capable of immediately correcting their mistakes? The young lady manager just continued to infuriate us. We have never been so disappointed in a restaurant before. They never explained why they were unable to bring what we ordered. So sad!!!!

IF I COULD GIVE 0 STARS I WOULD Last night, my husband and I went to dine at The Cheesecake Factory's Easton location Columbus Ohio. Upon entering and being seated, our waiter simply asked what we wanted to drink without a proper greeting or introduction. After bringing our drinks, we ordered appetizers and sought her recommendations, which she provided rudely. When she returned with our appetizers and inquired if we were ready to order, I mentioned my shellfish allergy and asked if the shrimp could be removed from the pasta and replaced with extra chicken, to which she agreed without issue. My husband attempted to exchange his sweet tea for a Sprite, finding it not sweet enough, but she walked away mid-conversation. I interjected, asking for her attention, as she retorted she begin to say we weren't her only priority she has other customers besides us, and she does not have the time for this. I restrained myself and requested another waiter to summon the manager. I relayed our experience to the manager, who acknowledged her busyness but offered no excuse and asked what I wished him to do. I requested a waiter who could afford our time. The new waiter was phenomenal, completely altering the atmosphere with her was outstanding service. As our meals arrived, my husband jokingly offered to taste my dish first to ensure my safety, given the previous waiter's attitude. I had already taken a bite when the manager rushed over, urgently warning me not to eat it upon realizing my shellfish allergy stating the base that was used contained clam chowder. At that point, my tongue began to swell, and my throat felt immediately clogged. My husband started to panic, asking if I had my EpiPen. Since I had recently changed purses, I did not have it. Fortunately, another couple dining with us had one, and I was able to receive an emergency dose. I am extremely upset with the level of customer service we received; feeling unwanted and burdensome is unacceptable. The waiter's poor attitude and lack of customer service was life-threatening to me. I have nothing positive to say about this establishment. It seems intentional, and I should never be silenced about terrible customer service out of fear of receiving something harmful. This was our first visit to this restaurant, and we will not be returning. I can't help but wonder if the customer service would have been different had they known I am a physician.

Horrible experience today! Front glass door was boarded up and looked horrible! The restaurant was extremely dirty with no air conditioning as well as 6 flys swarming around our food..a 93 food rating and dead flys on our table. Cheesecake Factory..what is going on???!!

Cheesecake Factory in Southlake has the most rudes customer service including the manager! The food was brought to us cold after we sat there for about 20 mins the waiter totally ignored our table, knowing we were waiting to be served and then he finally after he got his hair out of his ass and ask us if we needed anything else- we told him we weren’t happy with our food and he got attitude with us because of what we told him about our food the manager seem like she didn’t care ! She didnt even offer to redo our meals ! For that reason we will not return / plus she refuses to give us a cheesecake for half off we had to be a member so we become members still no dessert! Discrimination big time !

Very expensive and rubbish food

Awful service and 1 hour waiting time even though there was a lot of tables free.