The Cheesecake FactoryReviews of thecheesecakefactory.com

Food wasn't good drinks weren't good also took to long for food to come out and when it did come out it was cold the waiter was nice I will never go back.

Me and my husband use to eat there at the Beachwood location once a month, We order curbside pickup got there in 1/2 as we were told. call when we arrived waited 25 minutes no one came out finally my husband went in 20 minutes he come out with the food. The food was cold no heat at all we went in, the manager claim he was going to place another order 10mins later he comes out with the order which i think he just warm in the microwave. We order the fish and chips, the fish was so small, in a container by it self rolliing around the fries wan in a box . it was awful for 40.00 dollars never again, there is no excuse for cold food. the staff dont care all they want is the money

I thought that from the name itself, the cheesecake will be good but I am so disappointed with the taste. I ordered and the process at the physical store was not good. The staffs are not responsive when you talk to them.

Picked up dinner for the family. Couldn't order online through the app for pickup so I couldn't get the free slice of cheesecake which was a bummer. When I called to place our order, the person who answered the phone was not friendly or helpful..at all! When we got home, the chicken in our oriental chicken salads were burnt and very dry which is not how it usually in our dinner. I have to say this was overall a disappointing takeout. Just because we are not eating in the restaurant it should have the same standard.

We went last week. Had to sit outside. It was crazy cold. Our waitress dropped food and plates twice. That was s mess spet over 100 and food was not great. My salad had a lot of brown pieces. Shame we go 2x a year as thats all i can afford, usually for my daughters birthday.

Had chicken picatta the angel hair was all Stuck together and hard on the ends big disappoint on this dish!!!!! Normally food is good, not today.

My family received our buzzer at 5 minutes to 6. We were told the wait was one hour and 15 minuets. I figured they always over estimate and it would be about an hour. After an hour and 20 minutes I check and was told a bunch of tables had cached out and it would be soon. I checked 2 more times and was given the same textbook answer. When I pushed for an actual time the girl would not give me one. She also claimed she told me it was between one hour and 15 and one hour and 45 minutes. I do not believe that is true. I understand she was busy and people we already complaining to her about the wait and she could have missed saying it. I explained I would have never stayed if she said one hour and 45 minutes. We have a special needs daughter and we were already pushing her bed time. We are super in-tune to timing with her because she does not do well after her bed time. The only reason we stayed is our daughter wanted to stay and to prevent her having an anger episode we stuck it out. The whole time customers were leaving complaining about the wait. The meal was good but nothing special. I feel I can get just as good food at other places for less money. My sons salad was $20 which is a rid off. I asked to speak to the manager and explained our situation with our daughter and she was unsympathetic and said we were seated in our range. But we weren't. It was 8:05 when we were seated. My wife commented we wouldn't be leaving until 9, I looked at my phone when she said this and it was 8:05. I'm not a math professor but this is two hours and 10 minutes, which is 25 minutes over the high end of our range according to them and an hour and 10 minutes over what I believe I was told. We wont go back and I'm disappointing the manager did nothing to compensate us and even said we were seated on time which wasn't true. I'm not surprised their rating is 3.5 starts. Wish I would have checked before going, would have picked someplace else. Its a shame because we've been to the one in Chicago a few times and were excite to here GR was getting one. Guess we will just stick with Logan's or Carrabba's from now on.

Made my first visit to this restaurant chain today on Michigan Avenue in Chicago.To start with, it was so dark I had to actually use the flashlight on my phone to read the menu. And the food? Overpriced! Ordered 2 appetizers: stuffed mushrooms & egg roll sampler. There were 6 mushrooms in the order. These were 6 of the tiniest shrooms I have ever seen. No bigger than a nickel. And they were drowning in some sort of chunky brown sauce. 9 hours later, I am still burping nastiness from this sauce. And the egg rolls weren't full sized. They were tiny. About 1/4 the size of a normal egg roll. You receive 8 in total with the sampler plate, 2 each of 4 different "flavors" of egg rolls. Not good. Not good at all. And 2 out of the 4 sauces served with this were totally inedible. And I'm not a picky eater. These 2 appetizers and 1 coke cost me $30. 1st and last time I will visit this establishment. On the plus side, the waitress was pleasant.