The Cheesecake FactoryReviews of thecheesecakefactory.com

I ordered a waffle and breakfast potatoes for curbside delivery from Cheesecake Factory Bayshore. Upon arrival, I was so excited and hungry I couldn’t wait until I made it home. Initially, I tried the breakfast potatoes which were greasy and cold. Hoping I would have better luck with the waffles, (as I had them in the past from another Cheesecake location and they were delicious) Well, that was not the case. The waffles were mushy and cold! When I called in and spoke with the store manager Kevin he informed I could not get a refund nor could I return the waffles and potatoes. He was extremely disrespectful and had a lack of customer service skill. He did however, tell me my only option was to heat the waffles and potatoes up and eat them! Are you serious? I was shocked that Cheesecake Factory Bayshore would have someone running their store with such a lack of empathy and human relation skills. Disappointed customer!

Couple bad experiences: 1. The latest is a horrible experience with curbside. When I arrived, all the to-go spots were taken. All the handicapped were taken too (I can't walk far). I couldn't even illegally park on the curb because people where there too. So I called and asked if someone could just meet me by the front door, they said they would transfer me to to-go. I waited almost 30 minutes on hold. Finally, spots opened up and I was able to park. I walk in and the bakery/to-go isn't even that busy. They hand me my bag that wasn't even sitting under a warmer. I told them what happened and I asked if my food was ice cold. They hand me the bag and say "sorry". In the car, I looked at the ticket and it was prepared almost 30 minutes prior to my scheduled arrival time and was sitting out for almost one hour - the food had sour cream on it. I didn't it eat - it could have killed me. 2. Back in Dec., they had a promotion where you would receive a reward for a free slice with any purchase. I had lunch there, made sure to give them my reward number but never received a slice. Same thing happened a year ago. I wrote an email - no response. Once is a mistake, two times with no response from customer service is fraud. I'm not sure what's happening. Maybe they are taking the Disney route and not caring about customers because they think they have plenty. I won't be going back.

The Cheesecake Factory at the Summit needs to have a hostess at the door and direct people to where they need to go as well as add an outdoor window with awning for to go orders and to buy cheesecake only. The chaos and confusion was ridiculous. The wait time was ridiculous and watching people get seated that came in way after us was very frustrating.

I just had dinner at countryside cheesecake factory. The bathroom was not clean, no no toilet paper and paper towels all over the bathroom floor. Dinner was no better. I ordered one of their specials and for $25. It was quite the disappointment. I politely took the rest of my food home and promptly will throw it out, it was a very negative experience and doubtful. I will ever go back to a cheesecake factory.

The Cheesecake Factory at the mall is terrible from them not being able to process gift cards on line to waiting 20 plus mins on the phone to place an order, to waiting 15 mins to pick up after receiving a text it was ready at a certain time……. Terrible! The employees are nice enough and the food was not excellent but I’ll never pay out of pocket to them. Highly recommend picking another place. The business’s plan needs revamped.

i tried the fudge cake and it was hard as a rock it was the worse cake i've ever had in my life. It's way too sweet it's hard as a rock it's just horrible but it was from a grocery store; that should not even have anything to do with it either because it should be just as good from a store bought cake ;As it was from the restaurant . Just having your name on that cake and it was that bad really isn't good. That cake is completely garbage and i would have given it a huge negative thousand if i could because it was just horrible and you charge that much for that garbage you should pay people to eat it because they probably wouldn't even take the money to eat that garbage

Purchased a whole carrot cake at CF Tacoma store on Jan. 19, 2025. It's not cheap. We've purchased plenty of whole carrot cakes from the CF before. CF said the only cake left was the one on didplay. I asked, is the cake fresh or has it been on display for a while. CF assured us it was still fresh. We had a large party the next day, and everyone said the carrot cake tasted dried out and like it had sat out at room temprature for a while. It was so bad we were forced to throw the entire cake away as no body could eat it including my spouse and I who typically love CF carrot cake. It ruined our party and CF lost more than just two customers that day.

Tuscan chicken from skinny menu overdone and impossible to eat , $25 later.