The Cheesecake FactoryReviews of thecheesecakefactory.com

Worst Mother’s Day ever!!! Phoenix/Peoria AZ location. Parties larger than 10 are automatically put on the patio. When I had called the week before NEVER was this told to me. On the weekend it was 103F and windy which means the misting system didn’t give us any cooling. I would not have chosen this restaurant if I had been told the seating policy. It took over 3 hours to have a meal and I didn’t get mine at all. When my order had arrived it was as cold as if it had been refrigerated. I was told my order would be made fresh. I told the server to box it up since everyone else was done eating. What I ended up with was horrible. Nothing was re-made. I discovered this when I got home. Lesson learned, Cheesecake Factory not equipped to handle the Mother’s Day. At the end I didn’t get to eat, sat for over 3 hours, and was too hot from it being 103 degrees!

Absolutely the worst shrimp scampi I have ever had in my life and I’m 68. It was described as shrimp in a white wine with garlic in rich cream sauce. But nothing could be farther from the truth! There was butter and garlic but the cook must have drank the wine and put the cream in his coffee because it was not in the scampi. I will never go back to the cheesecake factory again. I would have never expected this from the what I thought was a high end restaurant! Eat there 10 years ago and it was good! Don’t know what happened between then and now!

Scam Alert Sarasota UTC Location: Waitress tried to scam us. She brought two unitemized bills. She said she messed up the bills with another table and that they had paid our bill. She said their bill was $1 less than ours so would we just pay their bill. We initially agreed. But when she brought the bill to our table we had to push her to get an itemized bill. When she finally brought it she had added $35 worth of desserts to our bill. This scam happens all of the time, make the manager come fix the bill. So disappointing!!

Rockaway AND Short Hills locations; I got hung up on from both locations and was placed on hold and “forgotten” about. All we wanted to do was place an order. If you’re answering the phone, DONT BE RUDE FIRST OF ALL, second if you’re not taking phone orders, then use your words and communicate that rather then hanging up on a customer or placing them on hold and “forgetting”.

Our Company order from this restaurant every week. Our Doctor is the one that picks this restaurant because she like it but lately they have really been messing up where they forget some of our order or they just through our food together. We are not happy with the cheesecake factory right now

Disappointing Experience at Cheesecake Factory I recently visited the Cheesecake Factory at Live Casino on April 14, 2025, and unfortunately, my experience was far from satisfactory. Service: The service was extremely slow. We waited 20 minutes for our orders to be taken and even longer for the food to arrive. The waiter seemed inattentive and unprofessional, which added to the frustration. Food: When the food finally arrived, the waiter did not apologize for the extended wait. However, I did discuss my disappointment of the service with the manager and the appetizers cost was waived. Overall, this visit did not meet my expectations, and I hope the Cheesecake Factory will take steps to improve their service and food quality. Also, a few Pastas were removed from the menu. Please take into consideration and please add the removed items back to the menu.

Street corn appetizer is the worst I have ever had

I waited 30 min for 2 appetizers thst arrived COLD! Very disappointing .