The Cheesecake FactoryReviews of thecheesecakefactory.com

Ordered the Crispy Pineapple chicken and shrimp with rice and everything is BURNT! I’m so disappointed!!!

Location: The Cheesecake Factory in Tyson’s Corner, VA Date of Service: Saturday, November 4, 2023 Time: 7:30pm-9:30pm Table # 98 Party size: Ten (10) ________________________________________________ The Cheesecake Factory has always been one of our favorite restaurants. Unfortunately, we did not have a wonderful experience during our most recent visit to the Tyson’s Corner, VA location. Since this was a special birthday celebration and I was the event organizer, I was disappointed in my choice to visit this location. The server was friendly and maybe she did the best she could offer, but we observed that she was working completely alone, and it took her too long to come to our table to take individual orders, bring water, cocktail drinks, and the food. The guests shared with me that they were uncomfortable with the service provided and the lack of attention to our table but did not want to complaint to the manager and enjoy the friends’ gathering. One main concern was that most meals arrived cold, and another concern was not cleaning the table and removing plates. I noticed that the server brought two plates at the time with no assistance from the kitchen staff. I noticed she did not say the usual “be careful, the plate is hot,” and by looking at other guests’ reactions when tasting their food, I could tell they were not enjoying it. We did not talk to the manager and do not know if the kitchen was backed-up or they did not have enough servers on staff to manage large parties. However, they should not be accommodating so many customers if they cannot manage. Under a distinct experience, we would have stayed longer and ordered more cocktails and adding additional tip to the server. Please share this feedback with the local staff and use the opportunity to find ways to improve service.

Erg jammer dat het zolang duurt voordat je geholpen wordt. De taart was wel erg lekker, maar om hier nu een half uur op te moeten wachten is echt belachelijk

After traveling 40 minutes for a takeout order the food was lacking in quality and taste. The spinach/cheese dip was small in size for the cost and in cube form from the freezer and was not thoroughly heated. The cream of chicken with artichoke was swimming in liquid with three small pieces of chicken. The cheese cake factory is in decline from the cheese cake factory that I remember back in the day!

Food hasn’t good at all. Serving was small for the price and quality of food was poor. It was my 1st and last time going. I order a combination platter steak and shrimp. Next day I was sick. If I get sick from a place of high expectations and the quality is poor. Never again….

went for lunch, shepards pie, mushroom burger and fries, 2 water.. 38.00 + tax..food was not that good, burger not that big. felt way to expensive for what you get, will not go back

1st time at the Green Hill Mall location. Food came out, not what was ordered. Ran out of water. Waitress was so busy we couldn’t find her to get more. My wife cleaned her silverware with her table cloth and it left real dirty stain. The bench at the bar seating look as if hadn’t been cleaned in several weeks. Not what we are use to seeing at this chain of restaurants.

Cheesecake factory with bad cheesecakes