The Cheesecake FactoryReviews of thecheesecakefactory.com

Went to the Galeria Mall Cheesecake restaurant this afternoon. Used to love this place but lately the food seems sub par. Ordered my usual and the dish was too salty and the chicken was clearly boiled and had no flavor. I've tried other dishes at other Cheesecake Factory restaurants and they all seem like there's no care in making the food anymore. What happened? Please go back to the way you used to care about how the customer felt after eating your food. Most of us would like that.

I love this place the food always amazing but they change the proportion of the food. I used to order mac & cheese balls and they always nice full of macaroni and big size and delicious. I went yesterday and it was a bite-size. They were super tiny full of cheese. We barely see any macaroni inside I love also Parmesan chicken sandwich and they give me half of it and they cut it in triangle to make it look huge and the chicken is very very little inside. What happened to my to my cheesecake factory I’m really sad.

Wrong wine delivered. Then cold food to myself and my partner . No word of sorry and eventually served warmish. No talk of reimbursement or adjustment . Don’t think I will be going back.

Wow this place is not what it used to be! SUPER EXPENSIVE. Food is mediocre at best. Our appetizer arrived cold, our dinner was rather bland, the portions are inconsistent, and our dinner arrived at the same time as our appetizer. When I talked with the manager to share our experience and inquire as to how they could charge $13.00 for a TINY slice of plain cheesecake, he shifted the blame to corporate and thanked me for the feedback. There are many good restaurants in the Edina area - sadly this is no longer one of them.

Way too high prices!!! My server was great but needed help. Need more servers. I won’t go again due to prices. Cheese cakes are smaller portions. Too bad. I do like it there but they need to lower prices. My friends salad was big but mainly lettuce. Disappointing.

Bland and overpriced, yet trendy, lol. I've been here 4 times now for birthday dinners. Never my choice. Never had what I'd consider even a good meal. It's been barely average...even at half the price. Another birthday dinner tonight. 7 of us. Not terribly busy. No wait for a table. 20 minutes to get our drinks. We order, and I decide to try the turkey burger. Everyone else orders various pasta dishes. 2 minutes before our meals start to come out, the waitress stops by and says they're out of turkey burgers, and I have to choose something else. I opt for the jambalaya. The other 6 meals come out, and I get a few updates on my jambalaya while I wait and wait..."just another minute", "your ticket is next"...I was just about to cancel it, as all but one of the others in my party was finished eating, when my jambalaya showed up. In retrospect, I should have just refused it then, as I'd waited 25 minutes past when everyone else got their food. I took a bite, and it had to have been sitting in back for at least 5-10 minutes since it was ready - luke warm. But even if it had arrived fresh, it was bland and flavorless. I've literally had better frozen TV dinner jambalaya. And as for the other pasta dishes at our table, nobody was raving about anything being better than average. Only reason I'm giving 2 stars instead of 1 is because the cheesecake is good. Oh, and my family already knows that I won't be returning there ever again. 4 strikes and they're out. Next birthday I will stay home with all of our family's dogs and play with them while eating a frozen pizza instead. If you want a good meal at these prices, find a mom & pop restaurant that has 20 excellent offerings on the menu, instead of 120 offerings (like cheesecake factory) who can't make any of them very well.

My family and I went to cheesecake factory yesterday Dec 17th at 700 Haywood Mall, Greenville, SC 29607 and after a while my daughter starts vomiting and my son also. I started feeling bad today. They need to check what's going on with their food their. Also it was my daughter 15th birthday and wanted someone to sing happy birthday son. Instead the waitress just bought a slice of cake and then ask for a minimum of $40 Tip? Ya'll must be crazy. I don't regret leaving $15 tip.

My son and I went to the Cheesecake Factory in Orland Park to celebrate his birthday. The food was good , service was okay. The server was attentive. The problems : our silverware was literally on the table.Not in a napkin, not on a plate. Ok we got over that one. After I paid the check I went to the front to get some change so I could tip the server. The to go line was long so I was going to escort my son to the car as he has CP and can't stand for long periods and I was going to come back in. As we were walking to the door I kept hearing little comments. I finally turned around the server was behind me. He shrugged his shoulders and said and I quote" really, nothing". Seriously you're not gonna give me anything." I could not believe my ears. Who follows customers for tips. Mind you my bill was 92.00 already. I still was going to tip before he made that comment. I moonlight as a dasher and I get it. But customers are not obligated to tip. The person is paid by the company. If a person wants guaranteed tips from everybody then they should get a job that guarantees tips from every table.You don't know the person's financial situation or anything and then to say something like that is highly offensive. I spoke with the manager. She did apologize. But I don't think that should have been the extent of that situation. Highly unprofessional and highly disrespectful. The whole situation dimmed my son's birthday. Trevor should be ashamed of his behavior.