The Cheesecake FactoryReviews of thecheesecakefactory.com

A total dump oif an operation at the Counbtryside Mall in Clearwater, Florida. Service was awful. Dinner came before the server could even deliver a glass of water and a diet coke to the table. The sandwich I ordered was awful with bacon that looked like it was lying around for a week and my wife's dinner looked like someone threw-up on a bowl of noodles. Just AWFUL. Don't waste your money at The CheeseFake Factory!

My wife and I have always loved the ambiance at the Cheesecake Factory, which is why we continued returning despite ongoing food issues during our last four visits. The receptionists have consistently been outstanding, accommodating, and welcoming. The staff at the cheesecake and espresso counter are also friendly, professional, and informative. Unfortunately, our most recent visit was one of the worst dining experiences we have ever had. I met my wife for happy hour, and despite not having a reservation, the receptionist quickly accommodated my request for a booth in the area we preferred. Our server was also friendly and attentive. We started with two Mai Tais and stuffed mushrooms. Years ago, the Cheesecake Factory had some of the best Mai Tais on the island, and I used to recommend the restaurant to many of my photography clients. That is no longer the case. Charging $35 for two Mai Tais with no orange juice, pineapple juice, or garnish felt like a complete rip-off. They lacked flavor and were simply not enjoyable. When the stuffed mushrooms arrived, we immediately noticed they had changed. They now came with a white sauce, and the overall taste was awful compared to what they used to be. For our entrées, my wife ordered the penne pasta with zucchini, which appeared partially cooked. I ordered the classic cheeseburger medium and juicy. What arrived at the table was unacceptable. The bun, lettuce, tomato, onions, and cheese were ice cold, and the cheese looked like it had simply been thrown on top of the patty at the last second. I told the food runner this was not acceptable, and surprisingly she agreed, even saying, “I know.” I asked her how food that clearly was not right could even leave the kitchen. She took it back, but when it returned, the cheese was melted while the burger itself was now overcooked and dry. The bun and toppings were still ice cold. At $23, this “classic cheeseburger” was disappointing. Honestly, I could have gone to Wendy’s and had a much better, juicier burger for far less money. When our server checked on us, I gave honest feedback and asked where the quality control was in the kitchen. If staff members delivering the food already know something is wrong, why is it being served in the first place? The manager eventually came to the table after speaking with our server. Unfortunately, instead of addressing the kitchen quality issues professionally, his response was, “Why do you keep coming here if the food is bad every time?” I explained that we genuinely enjoy the ambiance and cheesecake, which is why we kept giving the restaurant another chance. He also stated that my burger had already been removed from the bill, which turned out not to be true when the check arrived 20 minutes later. Our server then had to track him down again to correct the issue, resulting in another unnecessary delay. Other issues during recent visits included: • Ordering hot tea and receiving cold water that would not steep the tea bag • Spaghetti and meatballs arriving dried out after sitting too long under the salamander, with crusty sauce and hardened pasta on multiple occasions Sadly, after four disappointing visits in two months, it feels like the Cheesecake Factory has serious consistency and kitchen quality-control problems. We truly enjoy the atmosphere, the front-of-house staff, and of course the cheesecake, but for now we will be taking a break and trying other restaurants instead.

What I experienced was the worst. If you don’t mind waiting 1 1/2 hours for a table and then when we received the text that our table was ready we came back to counter and was ignored when we said we just got the text that our table was ready. They finally took us to a table that was very unstable and rocked about 3 inches down. After waiting another 1/2 hour to get our order in I overheard “I’m sorry” by at least 3 different waitresses. This place is a total disappointment and I’ll never come here again.

We have been comming to Peabody location for years. Food quality was inconsistent but I never wrote a bad review. Past 2 times it was bad but today took the cake. Its a Half empty restaurant on sunday evening. Started quick and set down within 5 min. Waiter came 10 min after. When we got bread it was already cold. We ordered tuna nachos and fried avocado rolls as apps. Avocado rolls came out cold with warm middle like somebody microwaved them. Nachos had a teaspoon of tuna. We order main course and food arived over an hour and a half later. Cold food was the last drop. Manager could not care so it appears that it's not just a staff issue but also poorly mismanaged. I do not know if it's a Chain issue but this place is really a shadow of itself. If you want a motel food grade microwaved dinners then this is the place for you. Good luck!!

We visited the location in Mesa to celebrate valentine's day. There was 3 of us. We waited over an hour to be seated which we expected and that was ok. However, we then waited 20 minutes at the table before we saw a server. After another hour food finally arrived. 1 of the meals was wrong and needed to be sent back. Meanwhile the 2 meals that were at the table both came out cold. They were not eaten. Rounded up the server to let him know. He did nothing offered nothing to resolve. Let him know to cancel the 3rd meal that still had not made it's way to the table. He brought the bill and we paid it. $175 for food that was not eaten. I called to speak with a manager the next day who said they would look into it and call me back. No call was ever received. I called again spoke to another manager. Same story, let me check on that and call you back. 3 weeks later still no call back so I called again. Spoke to the same manager who said he was sorry he forgot about me and he would send me a giftcard. Told him we would not be back and I would like a refund. He said best he could do was a 25 gift card for a 175 bill. Never received it and Quite frankly he can shove it. 175 later ruined valentine's day and a headache full of lies. We will never go here again.

My pasta was cold when got to the table. Ended up getting sick all night long. Guessing some type of food poisoning. Def not worth the 90 bucks for 2 people. The waitress said they dont have any caffeine-free options. I said you have sprite and root beer which are both caffeine free. She was very rude after that.

My daughter took her boyfriend to the Cheesecake Factory at Easton Towne Center in Columbus, OH, for his birthday. She was diagnosed with Celiac Disease 15 years ago. She went there because they had Gluten-Free pasta. When she received her order, she noticed the pasta looked different than what she had been used to most of her life. She asked the waiter multiple times if he was sure the pasta was Gluten-Free. He assured her each time that it was. So, she ate it, even though she noticed it tasted different than what she was accustomed to. To make a long story short, she has been vomitting for the last 7 hours. Today is her boyfriend’s birthday, which they took the weekend trip to Columbus to celebrate. They can’t even go to the show that they paid tickets for, which is tonight. I realize that some people may disregard a request for gluten-free food because a lot of people “choose” it because it’s “healthier”. My daughter doesn’t “choose” it. It’s a lifestyle that we’ve all had to adapt to because it could literally kill her. Never again will she or my family have anything to do with the Cheesecake Factory.

Food was horrible. My Cajun shrimp jambalaya had no taste and was dry I just threw it in the trash. Disgusting never again. Want a refund.